Job Opportunity: Call Center Representative (2 Positions) position available at Moteregna Transport PLC in Addis Ababa. IT, Computer Science and Software Engineering, Customer Service, Natural Sciences, Social Sciences and Community Service jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

About Our Company

We are a dynamic and forward-thinking company committed to delivering high-quality services and innovative solutions in our sector. With a strong presence in the Ethiopian market, we strive to create value for our clients, partners, and employees through professionalism, integrity, and a passion for excellence. Our team is comprised of dedicated professionals who work collaboratively to drive success and contribute to sustainable growth. We are excited to welcome motivated individuals who are eager to grow with us and make a meaningful impact.

Department: Technology / Customer Support
Reports to: Tech Lead
Role Summary: Serves as the first point of contact for customer inquiries, complaints, and support requests related to the company’s services. Ensures timely and accurate responses using call center tools and platforms.

Key Responsibilities:

• Answer incoming calls, messages, and app-based support requests from customers and riders.
• Provide information about services, bookings, pricing, and app features.
• Handle complaints, resolve issues or escalate them to the relevant department.
• Log all calls and interactions accurately using CRM or call system software.
• Assist customers in navigating the app and troubleshooting common issues.
• Work closely with the Tech Lead and team to report bugs or recurring customer pain points.
• Maintain high standards of professionalism and customer satisfaction.

• Diploma or Degree in IT Support, Customer Service, or related field.
• 2–3 years of experience in a call center or tech-enabled customer support environment.
• Proficient in Amharic and Basic English (additional local languages are a plus).
• Comfortable using smartphones, basic IT systems, and call center tools.
• Strong communication, patience, and problem-solving skills.
• Willingness to work shifts, including evenings and weekends.

How To Apply

Interested applicants can apply through Ethio jobs website

Call Center Representative (2 Positions) Jobs and Vacanci...