Position Overview

The Key Account Manager at Niyat Consultancy PLC is responsible for building and nurturing long-term, strategic relationships with high-value clients. This role ensures client satisfaction, retention, and account growth through a deep understanding of client needs, business development strategy, and consultative service delivery. The Key Account Manager acts as a trusted advisor, offering tailored solutions that align with the client's business objectives and Niyat Consultancy’s service offerings.

Key Responsibilities

• Develop and manage long-term, trusted relationships with key clients to ensure ongoing engagement and business growth.
• Understand client goals, challenges, and industry trends to offer proactive, consultative solutions.
• Serve as the primary liaison between key clients and internal teams, ensuring timely and quality service delivery.
• Plan and implement account strategies aligned with overall business objectives.
• Identify and pursue upselling and cross-selling opportunities within key accounts.
• Negotiate and finalize contracts, proposals, and service agreements with clients.
• Resolve client issues and concerns quickly and effectively to maintain high satisfaction levels.
• Track and report on account performance metrics such as revenue, retention, client satisfaction, and profitability.
• Conduct regular business reviews with clients and present performance insights and value-added recommendations.
• Stay current with market trends, competitors, and regulatory developments relevant to client industries.

Minimum Qualifications

Education:

• Bachelor’s degree in Marketing, Business Administration, Management, or a related field (minimum 7 years of experience required).
• Master’s degree in the above or related disciplines (minimum 5 years of experience required).
• Professional Certification (optional but advantageous):
• Certifications in Account Management, Customer Relationship Management (CRM), or Sales Strategy.

Required Experience

• Proven experience managing corporate or institutional clients, preferably in the consultancy, B2B services, or professional services sectors.
• Demonstrated success in achieving client retention, satisfaction, and revenue growth goals.
• Experience leading contract negotiations and developing account plans.
• Experience coordinating with internal cross-functional teams to meet client needs.

Key Competencies and Skills

• Strategic account planning and client relationship management.
• Excellent verbal and written communication skills in English and Amharic.
• Strong negotiation, persuasion, and conflict resolution skills.
• High-level presentation and reporting skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Analytical thinking with the ability to solve complex client challenges.
• Commercial acumen and results orientation.

Personal Attributes

• High integrity and a client-first mindset.
• Strong interpersonal and leadership qualities.
• Able to handle pressure and multiple priorities with minimal supervision.
• Culturally sensitive and adaptable to diverse work environments.

How To Apply

Interested applicants can apply through this link; https://forms.gle/GRXq76SrWKFieEFE7