1. Handles customer complaints for alleged customer's problems;

2. Identifies and address causes of customer dissatisfaction to resolve them quickly and easily;

3. Keeps a record of each customer comments and/or complaints including its cause and how it was solved;

4. Deals with incoming queries and complaint from customers in a professional manner;

5. Maintains effective warranty system that is consistent with company and customer requirements;

6. Interacts with customers and service team when a quality concern or warranty claim is reported;

7. Provides feedback to customers and service team in a timely manner;

8. Automates claims processing; 

9. Performs any other related duties assigned by immediate supervisor

From recognized university/collage first degree in Mechanical Engineering/ Automotive Engineering/ Automotive Technology or other relevant field of study and 3 years related work experience

How To Apply

Interested applicants and qualified candidates should submit their application cover letter with original documents, CV and non-returnable copies of within 6 working days from the time of this vacancy announcement. 

Place of application:- on the way from ‘Megenagna’ to imperial Hotel In front of Anbessa Garage next to (DHL)

For More information:   Tel +251-114-431130, +251-114-431444 PO. Box 121225 Addis Ababa.