Company Profile: 

Savor Addis is one of Ethiopia’s premier dining destinations, offering a refined blend of world-class cuisine and warm Ethiopian hospitality. Located in the heart of Addis Ababa, Savor provides a unique dining experience that combines exceptional flavors, an elegant atmosphere, and personalized service. The restaurant prides itself on sourcing fresh, high quality ingredients, creating innovative dishes, and delivering a welcoming environment where guests can relax and enjoy memorable moments. With a commitment to excellence, Savor Addis continues to set the standard for fine dining in Ethiopia.

Job Purpose: 

The Restaurant Supervisor will oversee the daily front-of-house operations, ensuring seamless service delivery, exceptional guest satisfaction, and smooth coordination between the service team and other departments. The role involves supervising staff, handling guest concerns, maintaining service quality standards, and ensuring that the dining experience reflects Savor Addis’ high standards.

Key Responsibilities: 

1. Service Operations & Quality Control 

o Oversee daily restaurant floor operations to ensure consistent and high quality service. 

o Monitor staff performance, providing on-the-spot coaching to maintain service excellence. 

o Ensure all guests are warmly welcomed, attended to promptly, and receive exceptional customer service. 

o Maintain cleanliness, organization, and ambiance in the dining area in accordance with company standards.

2. Staff Supervision & Training 

o Supervise and support service staff, ensuring they adhere to policies, procedures, and grooming standards. 

o Conduct regular briefings and training sessions to enhance service skills and menu knowledge. 

o Schedule shifts, assign tasks, and ensure optimal staff coverage during peak hours.

3. Customer Relations & Problem Solving 

o Handle guest inquiries, feedback, and complaints promptly and professionally. 

o Resolve service-related issues effectively, ensuring guest satisfaction and loyalty. 

o Foster a culture of hospitality and proactive service among the team.

4. Operational Support & Coordination 

o Work closely with kitchen staff to ensure accurate and timely order delivery. 

o Monitor inventory levels of service-related items and coordinate with procurement for replenishment. 

o Assist in planning and executing special events, promotions, or private functions.

Education & Experience 

• Minimum 5 years of experience in the restaurant service industry, with at least 2 years in a supervisory role. 

• Proven customer service and team management skills. 

• Experience in fine dining or upscale restaurant operations preferred. 

Preferred Attributes 

• Female candidates are strongly encouraged to apply. 

• Strong problem-solving, interpersonal, and communication skills. 

• Ability to lead a diverse team in a fast-paced environment. 

Languages 

• Fluent in Amharic and English. 

• Additional languages are an advantage.

How To Apply

Interested and qualified candidates are invited to submit their updated resume to lidiya.ashenafi@ethiojobs.net with a subject line “Restaurant Supervisor ”.