• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Staying informed on the latest industry techniques and methods.

• BSC degree in Mechanical Engineering, Automotive Technology or relevant field.
• A minimum of 5 years or above proven experience in a customer service position.
• Outstanding written and verbal communication skills.
• Good understanding of customer service management practices and techniques.
• Excellent leadership and interpersonal skills.

How To Apply

Qualified and Interested Applicants can submit their Education Certificates, Work Experience and CVs via Ethiojobs until September 10, 2025