Job Overview 

Ramada by Wyndham Addis is seeking an experienced and professional Front Office Manager for a new hotel opening in Addis under the Ramada management team.

Location of Interview: Ramada HR Office

Key Responsibilities

• Ensure smooth day-to-day operations of the front desk, including guest check-in/check-out procedures
• Make sure all front-line staff, reception, reservation, concierge and telephone operators are providing a high standard of service.
• Control guest transportation requirements and oversee vehicle availability.
• Ensure all front office management operation is in line with the hotel policy.
• Provide high degree of professional service to arriving and departing guests.
• Handle guest complains in a professional manner.

Qualifications & Skills

• Bachelor’s degree in business administration, Hospitality Management, or related field.
• Proven experience as a Front Office Manager, or in a similar customer service/administrative role.
• Strong leadership and people management skills.
• Problem-solving skills and ability to remain calm under pressure.
• Strong organizational and multitasking abilities.
• Customer-oriented mindset with a focus on service excellence.
• Languages: Proficiency in English is required.

How To Apply

 Interested candidates are invited to send their applications to Genet.G-Egziabiher@ramadaaddis.com.