Key Responsibilities:

Guest Service & Experience

• Supervise the daily operations of the Front Office, including reception, concierge, reservations, and guest services.
• Ensure a warm, professional, and efficient welcome and departure experience for all guests.
• Handle guest complaints, requests, and feedback promptly, ensuring service recovery and guest satisfaction.
• Maintain high standards of customer care and hospitality in line with hotel brand standards.

Operational Supervision

• Monitor and manage front desk operations, including check-in, check-out, room assignments, and billing.
• Oversee cash handling, billing procedures, and compliance with financial policies.
• Coordinate closely with Housekeeping and Maintenance to ensure room 
readiness and prompt service delivery.
• Ensure smooth communication between shifts through proper handovers and logbook updates.

Staff Supervision & Training

• Supervise, train, and motivate front office staff, including receptionists, bell staff, and concierge.
• Conduct daily briefings to communicate hotel policies, occupancy levels, and VIP arrivals.
• Ensure grooming, uniform, and professional standards are maintained at all times.
• Support the Front Office Manager in performance reviews and team development.

Reservations & Revenue Support

• Oversee reservations to ensure accuracy and maximize occupancy.
• Upsell rooms, services, and packages to increase hotel revenue.
• Monitor no-shows, cancellations, and overbookings, and implement corrective actions.

Administration & Reporting

• Prepare daily front office reports, including occupancy, arrivals, departures, and revenue summaries.
• Ensure accurate maintenance of guest records, profiles, and preferences in the PMS.
• Assist in preparing departmental schedules and managing payroll inputs.

Safety & Compliance

• Ensure front office operations comply with hotel policies, local laws, and safety regulations.
• Monitor and enforce security procedures for guest and staff safety.
• Support emergency response procedures and guest evacuation protocols when required.

 

Education and Experience

• Degree in Hospitality Management, Business Administration, or related field.
• Minimum 7 years of front office experience, with at least 5 years in a supervisory role (hotel experience essential).
• Strong knowledge of front office operations, reservations systems, and customer service standards.
• Proficiency in hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar.

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Excellent leadership, problem-solving, and organizational skills.
• Ability to handle pressure, multitask, and resolve conflicts professionally.
• High level of grooming, professionalism, and attention to detail.
• Flexibility to work shifts, weekends, and holidays according to operational needs.

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025