Key Responsibilities:

Operational Supervision

• Oversee daily housekeeping operations to ensure cleanliness, orderliness, and hygiene in guest rooms, public areas, and back-of-house spaces.
• Assign, supervise, and inspect the work of housekeeping attendants and support staff.
• Ensure housekeeping tasks are completed in line with hotel standards and brand requirements.

Guest Satisfaction & Service Quality

• Respond promptly to guest requests, complaints, and special requirements related to housekeeping.
• Ensure guest rooms and public areas consistently meet high standards of cleanliness and presentation.
• Coordinate with the Front Office team regarding room availability and readiness.

Staff Training & Development

• Train and mentor housekeeping staff on cleaning procedures, service standards, equipment use, and safety protocols.
• Motivate the team to deliver exceptional service and maintain high morale.
• Conduct regular briefings to communicate daily tasks, priorities, and hotel policies.

Inventory & Supplies Management

• Monitor and manage housekeeping supplies, linen, guest amenities, and cleaning materials.
• Ensure proper stock levels are maintained while minimizing wastage and controlling costs.
• Coordinate with the purchasing department for requisitions and deliveries.

Health, Safety & Hygiene

• Enforce hotel policies on hygiene, sanitation, and occupational safety in compliance with local regulations.
• Inspect cleaning equipment and ensure preventive maintenance is carried out.
• Implement environmentally friendly cleaning practices where possible.

Reporting & Administration

• Prepare daily reports on room status, maintenance issues, and staff performance.
• Report lost & found items and ensure they are properly logged and stored.
• Support the Executive Housekeeper in scheduling, payroll inputs, and performance appraisals.

Education and Experience

• Diploma or certificate in Hospitality Management, Housekeeping Operations, or related field (bachelor’s degree an advantage).
• Minimum 7 years of housekeeping experience, with at least 5 years of supervisory role in 5 stars hotel.
• Strong knowledge of housekeeping procedures, cleaning techniques, and safety standards.
• Basic financial and inventory management knowledge.
• Computer literacy and familiarity with housekeeping/PMS systems (e.g., Opera, Fidelio).

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Excellent leadership and organizational skills.
• Ability to train, supervise, and motivate a multicultural team.
• Attention to detail with high standards of cleanliness and service.
• Flexibility to work shifts, weekends, and public holidays as required by hotel operations.

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025