Key Responsibilities:

Banquet Operations Management

• Oversee all banquet and event operations, including weddings, conferences, meetings, and social gatherings.
• Ensure smooth execution of events in line with client requirements, hotel standards, and brand guidelines.
• Coordinate with other departments (kitchen, housekeeping, front office, sales & marketing, AV/IT) to deliver flawless service.
• Supervise the setup and breakdown of banquet rooms, ensuring correct layouts, equipment, and décor.

Guest Service & Client Relations

• Act as the primary point of contact for event organizers and clients during banquets.
• Handle special requests, resolve service issues, and ensure guest satisfaction.
• Anticipate client needs and deliver personalized, high-quality experiences.

Staff Leadership & Training

• Recruit, train, and supervise banquet staff, including servers, bartenders, and supervisors.
• Create schedules and assign tasks to ensure sufficient coverage for all events.
• Provide ongoing coaching, performance reviews, and motivation for staff.
• Maintain high grooming, etiquette, and service standards within the banquet team.

Financial & Resource Management

• Assist in preparing the banquet department’s budget, forecasts, and revenue targets.
• Monitor food & beverage costs, labor costs, and departmental expenses.
• Implement upselling strategies and collaborate with the sales team to maximize banquet revenue.
• Ensure proper billing accuracy and timely closure of banquet event orders (BEOs).

Menu & Event Coordination

• Collaborate with the Executive Chef and F&B Manager to develop menus for banquets and special events.
• Ensure clear communication of menu requirements, dietary needs, and timelines between kitchen and banquet service staff.
• Supervise food and beverage presentation, service speed, and quality during events.

Health, Safety & Hygiene

• Enforce health, safety, and sanitation standards in banquet halls, service areas, and storage rooms.
• Ensure compliance with local laws, fire safety, and occupational health requirements.
• Conduct regular inspections of equipment and facilities, arranging maintenance as needed.

Reporting & Administration

• Maintain accurate records of banquet revenues, expenses, and client feedback.
• Prepare post-event reports to identify successes, challenges, and opportunities for improvement.
• Participate in departmental and inter-departmental meetings to coordinate future events.

Education and Experience

• Degree in Hospitality Management, Food & Beverage, or Event Management.
• Minimum 7 years of experience in F&B/banquets, with at least 5 years in a supervisory or managerial banquet role (hotel experience required).
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Proficiency in POS systems, banquet event order (BEO) management, PMS systems, and MS Office Suite.
• Ability to work under pressure and

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Strong knowledge of banquet service standards, event coordination, and menu planning.
• Excellent leadership, organizational, and multitasking skills.
• Strong client-facing, communication, and negotiation skills.
• Ability to manage multiple large-scale events simultaneously.
• High level of professionalism, grooming, and attention to detail.
• Flexibility to work irregular hours, weekends, nights, and public holidays as per event schedules. 

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025