Key Responsibilities:

Spa & Wellness Operations Management

• Oversee daily operations of the hotel’s spa, wellness, and fitness facilities, ensuring exceptional guest experiences.
• Develop and maintain spa service standards, treatment protocols, and operating procedures in line with hotel brand requirements.
• Manage scheduling therapists, fitness instructors, and support staff to ensure efficient operations.
• Ensure cleanliness, safety, and ambiance of spa treatment rooms, relaxation areas, pool, sauna, and gym facilities.

Guest Experience & Service Quality

• Deliver personalized wellness experiences, anticipating guest needs and exceeding expectations.
• Handle guest inquiries, special requests, and complaints professionally to ensure satisfaction and repeat business.
• Develop wellness programs, packages, and promotions tailored to different guest segments.

Staff Leadership & Development

• Recruit, train, and supervise spa therapists, receptionists, fitness trainers, and attendants.
• Provide coaching, motivation, and performance reviews to ensure high service standards.
• Foster a culture of professionalism, teamwork, and continuous improvement within the spa team.

Financial & Business Management

• Develop and manage the spa & wellness budget, ensuring profitability and revenue growth.
• Monitor KPIs such as treatment room utilization, average spend per guest, and revenue per therapist.
• Implement sales strategies, upselling techniques, and membership/loyalty programs to boost revenue.
• Control operational expenses, inventory of products, and equipment maintenance.

Wellness Programs & Innovation

• Collaborate with suppliers to introduce innovative treatments, products, and wellness trends.
• Ensure spa menus are updated regularly and align with guest preferences and seasonal trends.

Health, Safety & Compliance

• Ensure compliance with local health, hygiene, and safety regulations.
• Train staff in occupational safety, proper equipment use, and first aid procedures.
• Conduct regular inspections of spa and fitness facilities to ensure safety and functionality.

Marketing & Guest Engagement

• Work closely with Sales & Marketing to promote spa and wellness services through campaigns, packages, and digital channels.
• Represent the spa in hotel promotions, events, and wellness retreats.
• Build partnerships with external wellness experts and suppliers.

Reporting & Administration

• Maintain records of spa revenues, guest feedback, inventory, and staff performance.
• Prepare regular reports for senior management on financial results and departmental performance.
• Participate in hotel management meetings and contribute to strategic decision-making.

Education and Experience

• Bachelor’s degree or diploma in Hospitality, Spa & Wellness Management, or related field.
• Minimum 7 years of spa/wellness experience, with at least 5 years in a managerial role.
• Strong knowledge of spa therapies, holistic wellness practices, and fitness operations.
• Business acumen with experience in budgeting, sales, and revenue management.

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Proven leadership and team management skills with the ability to train and inspire a multicultural team.
• Familiarity with spa software systems, PMS, and MS Office Suite.
• Excellent interpersonal, communication, and customer service skills.
• Passion for health, wellness, and guest-centered experiences.
• Flexibility to work weekends, holidays, and extended hours as per hotel operations

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025