Job Opportunity: IT support position available at Huawei Technologies Ethiopia PLC in Ethiopia, Addis Ababa. IT, Computer Science and Software Engineering, Telecommunications jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Job Description

• Have a customer service and technical support to end-users for hardware and software.
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary based SLA.
• Daily health check of network, meeting devices, printers and other office machines.
• Provide guidance and troubleshoot problems that is faced by end-users as per the SLA with 24/7 Availability.
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
• Train users on cyber security, information security, new devices and technologies.
• Install software on new or existing devices, in accordance with standard procedures.
• Assist in the set-up of new equipment and devices.
• Involve in a meeting support either outside of the office or inside the office.

Requirements
Education and Major requirements: 
BSc in Computer Engineering or Computer Science
Language Skill:
Proficient in English
Skills or Certificate Requirements:
HCNA, A+ or Related
• Network Design & Installation: Designing, installing, and upgrading network systems, including hardware and software components. 
• Network Maintenance: Maintaining network infrastructure, including monitoring performance, applying patches, and performing system upgrades to ensure reliability and availability. 
• Troubleshooting & Fault Resolution: Providing technical support for network and system faults, diagnosing issues, and implementing solutions to fix problems and minimize downtime. 
• Security Management: Configuring and managing network security appliances by aligning with HQ, such as firewalls and VPNs, and implementing security best practices to protect the network and data. 
• User Support: Assisting end-users with network-related problems, training staff on the IT system, and managing user permissions. 
• Documentation: Maintaining detailed network documentation, including inventories of network devices and configurations. 
• Project Involvement: Supporting the delivery of network projects and working on network change programs.

How To Apply

All interested and qualified candidates are invited to submit their applications through www.ethiojobs.net Applicants are kindly requested to specify the position they are applying for.
If you do not meet the required educational and professional qualifications, or if your degree is in an unrelated field, we kindly ask that you refrain from submitting an application.
Thank you for your understanding and cooperation.