Job Opportunity: Customer Service Manager – Mobilit-E Business position available at EASE Engineering PLC in Addis Ababa. Social Sciences and Community Service, Customer Service, Sales and Marketing jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Role Overview

We are seeking an experienced Customer Service Manager to lead our customer service operations. The ideal candidate will have a strong background in real estate, vehicle sales, or related industries and will be responsible for overseeing customer interactions, improving service quality, and driving customer satisfaction.

Key Responsibilities

• Customer Experience Leadership: Develop and implement strategies to enhance customer service across all touchpoints.

• Team Management: Lead and train a customer service team to ensure efficient and professional service delivery.

• Process Improvement: Establish and refine service processes to improve efficiency and customer satisfaction.

• Client Relations: Act as the main point of contact for high-value customers, resolving issues, and ensuring positive relationships.

• Sales Support: Work closely with the sales and marketing teams to provide seamless customer interactions.

• Complaint Resolution: Handle complex customer complaints and implement strategies to prevent future issues.

• Performance Monitoring: Track and analyze key customer service metrics to drive continuous improvement.

• 6+ years of experience in customer service, preferably in real estate, vehicle sales, or a related field.

• Proven track record of managing a customer service and improving service delivery.

• Strong understanding of customer behavior, sales processes, and service excellence.

• Excellent communication, negotiation, and problem-solving skills.

• Ability to work in a fast-paced and dynamic business environment.

• Proficiency in CRM systems and other customer service tools.

How To Apply

Interested candidates should submit their CV and a cover letter to jobs@ease-int.com