Job Opportunity: Customer Service Officer position available at Abays Trading PLC in Addis Ababa. Accounting and Finance, Business and Administration, Communications, Media and Journalism jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Company’s and Role’s Overview

ABYS Trading PLC is the leading Manufacturing of agriculture products for local and export markets. It has been active since 2011 and exports over 40 high quality value added agricultural products which meet world relevant standards to three main destination countries such as America, Canada and Australia and other locations.  Moreover, it distributed such products to local market. Nowadays, in line with government trade, marketing and development strategies, it strives to produce world class products of having high demand. This effort has allowed it to start to generate foreign currency and create job opportunity for 600 Ethiopian youths. Now it is seeking a dynamic and Sales and Marketing Manager to oversee Sales and marketing of the PLC. Overall, s/he provides leadership for both sales and marketing departments. S/he establishes policies, determines workflows, assigns tasks, answers questions, responds to employee concerns and ensures compliance with departmental policies. Sales and marketing manager may also plan and leads team meetings, helps employees meet their goals; oversee team-building activities and acts as mediators between their teams and company leadership personnel. S/he attempts to foster a positive work environment that promotes open communication, collaboration and employee engagement. The ideal candidate is expected to have a strong knowledge on product pricing, place, permission market, competitors, and industry trends; a strong skill on interpersonal, leadership, and communication. S/he directly reported to ABYS Trading PLC Shops Sales and Manager.

Key Responsibilities:

• Promotes ABAYS’s products
• Liaise ABAYS with customer   
• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
•  Resolving customer complaints or issues in a timely and efficient manner.
• Providing information to customers about ABAYS ‘s products 
• To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. 
• To respond to electronic or face-to-face service requests, enquiries and customer communications, utilizing Information and Communications Technology (ICT) to improve ABAYS’s products delivery and efficiency. 
• To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organization encouraging constructive and effective relationships. 
• To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed. 
• Work in a competitive atmosphere. They must meet strict daily deadlines 
• May repeat the same work activities, especially tasks that involve a computer
• Conduct other activities when needed 

Benefits Package:

• Competitive salary and benefits package,
• Opportunities for career growth/development and bank loan for house and car
• A dynamic and collaborative work environment,

Qualification:-

Educational Background:- 

• Bachelor’s Degree in Banking and Finance, Accounting and Finance, Business Management/Marketing or an equivalent 
• Minimum 1 years relevant work experience.
• Experience in using Microsoft and ERP Software.
• Experience in Mobile Banking and telebirr operations.

Personal Attributes required for this role:

• Attention to detail,
• Effective Communication and interpersonal skills,
• Problem-solving skills,
• Commitment and passion to customer service,
• Friendly Attitude,
• Time Management skills

How To Apply

• Please apply through Ethiojobs  line 
• For further information, contact us via +251 99 160 7025