Job Opportunity: Branch Operation Supervisor position available at Hijra Bank S.C in Addis Ababa, Gololcha, Shakiso, Gasera (Bale Area), Addis Ababa. Banking and Insurance, Accounting and Finance, Management, Economics jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

The Branch Operation Supervisor at Hijra Bank S.C. plays a crucial role in ensuring the smooth operation of banking services within the branch. This full-time position requires a mid-level professional with 3-5 years of experience to oversee daily operations, enhance customer service, and ensure compliance with banking regulations. The supervisor will manage a team, implement effective action plans, and contribute to the overall efficiency of the branch. This role is based in an office environment in Addis Ababa.

Key Responsibilities:

• Oversee daily branch operations to ensure compliance with banking policies and procedures.
• Manage and mentor branch staff to enhance performance and customer service.
• Develop and implement action plans to improve branch efficiency and service delivery.
• Coordinate with other departments to resolve operational issues and enhance service quality.
• Monitor and analyze branch performance metrics to identify areas for improvement.
• Ensure accurate and timely processing of transactions and account management.
• Facilitate training and development programs for branch employees.
• Maintain strong relationships with customers to enhance service satisfaction and loyalty.
• Prepare reports on branch performance and recommend improvements to senior management.
• Assist in the recruitment and onboarding of new staff members.

Required Skills:

• Demonstrate effective action planning to meet branch operational goals.
• Utilize accounting principles to ensure accurate financial reporting and compliance.
• Manage customer accounts efficiently to enhance satisfaction and retention.
• Analyze financial data to identify trends and inform decision-making.
• Implement operational strategies to improve branch performance metrics.
• Facilitate team collaboration to achieve common objectives.
• Ensure adherence to regulatory requirements within branch operations.
• Communicate effectively with staff and customers to foster a positive environment.
• Develop training programs that enhance employee skills and knowledge.
• Resolve conflicts and operational challenges in a timely manner.

Desired Skills:

• Proficiency in financial software and banking systems.
• Strong leadership abilities to motivate and guide a diverse team.
• Effective time management skills to balance multiple priorities.
• Ability to adapt to changing environments and implement new processes.
• Excellent problem-solving skills to address operational issues proactively.

How To Apply

Interested and qualified applicants should submit their application letter, updated resume/CV, and Educational Certificates within ten (10) days time 

from the date of this vacancy announcement https://forms.gle/123vbCdqtevRrWez6