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The application deadline for this Senior Customer Service Officer - Cash I for Adama District position is Apr 15, 2025. Make sure to submit your application before this date to be considered for the role.

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This Senior Customer Service Officer - Cash I for Adama District position is located in Adama. The job is posted by Dashen Bank S.C on GeezJobs, Ethiopia's leading job portal.

What type of employment is this position?

This is a Full time position in the Business and Administration category. The career level required is Mid Level(3-5 years).

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Senior Customer Service Officer - Cash I for Adama District - Adama

Dashen Bank S.C

Posted: Apr 05, 2025

Full time

Career Level: Mid Level(3-5 years)

Salary:

Location: Adama

Deadline: Apr 15, 2025

Expired

Job Opportunity: Senior Customer Service Officer - Cash I for Adama District position available at Dashen Bank S.C in Adama. Business and Administration jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Senior Customer Service Officer - Cash I for Adama District

Vacancy Details

Vacancy Number: DB_EX/AD/013/25
Vacancy Posting End Date: 04/14/2025

Job Summary

The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic and Professional Qualifications

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

At least four (4) years of banking experience.

Technical Competencies

Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.

Behavioral Competencies

Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.