Job Opportunity: Customer Service Officer- Maker/Checker (1542) for Branchs under Adama District position available at Dashen Bank S.C in Branchs under Adama District, Oromia. Banking and Insurance, Business and Administration jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Dashen Bank-Adama District is pleased to announce the following Vacancy:

Vacancy Details

Vacancy Number: DB_EX/AD/005/25
Vacancy Posting End Date: 08/12/2025

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

• The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Two (2) years of relevant experience
   

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

Leadership Competencies

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

The Following Branches  Under Adama District 

Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodlla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni and Arsi-Robe

Select and state on your CV the specific branch you are applying for. 

How To Apply

In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank 
 

For Any Enquiry or Support Request

Plese call 0222110354

Connect With Us For Updated News and Job Openings

• Career Site: Career Opportunities
• Telegram: https://t.me/DashenBankEthiopia
• LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
• Facebook: https://www.facebook.com/DashenBankOfficial

Employees who fulfill the above requirements are invited to submit their application from November 29, 2025 to December 08, 2025.