Job Opportunity: Customer Service Officer (CSO) position available at Dina Food Processing in Awash Melkesa Adama, Oromia. Sales and Marketing jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Awash Melkesa Adama
Employment Type: Full- time 

Role Overview:
The Customer Service Officer (CSO) is the first point of contact for our customers. You will handle incoming calls and orders, resolve complaints, provide accurate product information, and ensure smooth coordination between customers and our internal teams. Your role is critical in maintaining customer satisfaction and supporting our sales process.

Key Responsibilities:

• Handle customer inquiries via phone, WhatsApp, and email, providing accurate product, pricing, and delivery information.
• Receive and process customer orders, ensuring all details are correct.
• Record and manage customer complaints, following up to resolution and escalating urgent issues to the Sales Operational Manager.
• Coordinate all customer communications through the Sales Operational Manager.
• Prepare daily, weekly, and monthly reports on calls, orders, complaints, and resolutions.

What We Offer:

• Competitive salary
• Training and career growth opportunities
• Supportive and professional work environment 

Qualifications & Skills:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in order handling
• Ability to manage multiple tasks and follow company procedures
• Customer-focused with a professional and polite demeanor
• Previous customer service experience is an advantage

How To Apply

Send your CV and a brief introduction to sales@dinainvestmentsgroup.com / elshaday@dinainvestmentsgroup.com

 Please include the code 4915 in your email to confirm that you read this posting fully.