Job Opportunity: Dispatcher position available at Cabby Technology Solution PLC in Addis Ababa. Logistics, Transport and Supply Chain, Customer Service jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Position: Dispatcher – Cabby-Et 

Company: Cabby ET

Employment Type: Full-Time

Location: Addis Ababa, Ethiopia

Job Summary: we are looking for a responsible and detail-oriented Dispatcher to coordinate Cabby-share service requests, assign drivers, monitor trips, and support smooth daily operations. The dispatcher plays a key role in ensuring timely service, driver efficiency, and customer satisfaction.

Duties and Responsibilities:

• Receive and manage customer calls through the system or call center
• Dispatch trips to the right driver based on location, customer demand and availability 
• Monitor ongoing trips and respond to delays, emergencies, or incidents 
• Communicate clearly with drivers and customer support teams
• Maintain accurate trip and dispatch records 
• Support drivers with route guidance and operational issues 
• Escalate complaints, safety issues, and system problems to supervisors 
• Ensure adherence to company policies, safety standards, and SOPs of Cabby-Et

Salary: Negotiable

Requirements & Qualifications:  

• Bachelor’s degree or higher in related field 
• Minimum of 2 years of experience (prior experience in dispatch, call center, transport, or logistics is an advantage)
• Customer-service-oriented mindset
• High level of attention and reliability 
• Basic computer skills and familiarity with digital systems   
• Strong communication and coordination skills 
• Strong knowledge of route and traffic patterns in Addis Ababa & surrounding areas
• Good communication and coordination skills
• Ability to work under pressure and manage multitasks 
• Ability to work shifts, including nights and weekends
• With integrity, reliable, committed, disciplined and appropriate for teamwork 

How To Apply

Qualified and Interested candidates should send their CV to: cabbyjobs@gmail.com

NB: Please clearly indicate the position you are applying for in the subject line.