Job Opportunity: Promotion & Reception officer /Female candidates Only/ position available at Yencomad Construction PLC / Dembel City center in Addis Ababa. Admin, Secretarial, and Clerical, Business and Administration, Communications, Media and Journalism jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Summary:

• The Promotion & Reception Officer is responsible for developing, implementing, and managing mall-wide promotional activities and events to attract shoppers and enhance the mall's overall appeal. This includes working with DCC tenants to promote their businesses, and developing marketing strategies to attract customers to the mall.

• The Officer is the first point of contact for mall visitors, providing excellent customer service, answering inquiries, and ensuring a welcoming and safe environment for all. This role also involves managing administrative tasks, such as handling inquiries, directing visitors, and maintaining the reception area.

• Responsible for ensuring the mall is well-maintained and that customers have a positive experience. 

Key Responsibilities:

As a Receptionist the employee has the following responsibilities

• Customer Service

• Greet and welcome all mall visitors with a friendly and professional manner.

• Answer phone calls promptly and efficiently, providing accurate information and directing calls appropriately.

• Address and resolve customer inquiries and complaints in a timely and courteous manner.

• Provide information about mall services, events, and tenant locations.

• Maintain a clean, organized, and welcoming reception area.

• Assist with lost and found items.

• Administrative Tasks:

  • Manage visitor check-in/out procedures.

  • Maintain accurate records of visitor inquiries and complaints.

  • Assist with scheduling and coordinating mall events or activities.

  • Handle incoming and outgoing mail and deliveries.

  • Maintain a tidy and presentable reception area.

  • Assist with other administrative duties as assigned.

• Safety and Security:

• Follow all mall security protocols and procedures.

• Monitor and report any suspicious activities or safety concerns to the appropriate authorities.

• Assist with emergency procedures as needed.

• As a Promotion officer the employee has the following responsibilities

• Establish positioning, identify target audiences, and develop promotion plan with specific objectives across different channels and segments

• Lead the execution of promotion programs from start to finish, leveraging internal support and driving collaboration

• Conduct market research and analyze consumer rating report/survey/questionnaires;

• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies

• Assists the Marketing Manager in gathering and compiling current market and economic information and preparing competitive market analysis and market trends;

• Actively promotes leasable spaces and seeks out new commercial opportunities

• Manage Dembel City Center’s social media pages by creating weekly content and responding to comments and messages;

• Together with the ICT Department, Update Dembel City Center’s website with relevant information as required together with the company ICT Department;

• Support the marketing manager to plan advertising campaigns, including which media to advertise in, such as radio, television, print, online media, and billboard.

• Track and analyze promotional activities and event performance to measure effectiveness and identify areas for improvement. 

• Performs other duties as deemed necessary.

Qualifications:

• Education: First Degree in any field /Graduated after 2023/

• Experience: 2-3 years - Previous customer service or receptionist experience is preferred.

How To Apply

Interested and qualified /Female/ applicants can send their CV through the following e-mail address destakiflemoges@gmail.com  or they can apply in person at Dembel City Center Administration Office. 

Address -Addis Ababa, Kirkos Subcity, Woreda 9, Near Bitwoded Bahiru Abreham Bldg.