Job Opportunity: Reservation and Ticketing Agent position available at Redsea Aviation Services Plc in Addis Ababa. Customer Service, Travel and Tourism jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Red Sea Aviation is a flight support company based in Ethiopia, specialized in providing comprehensive Aviation logistics, flight support, VIP airport services, and concierge services. We offer a one-stop solution for flight support, travel and logistics needs across Ethiopia and East Africa.

The Reservation and Ticketing Agent will be responsible for managing customer travel bookings, issuing tickets, and ensuring smooth travel arrangements. The role requires accuracy, customer service excellence, and strong knowledge of airline systems.

Key Duties:

• Handle flight reservations and issue air tickets using airline reservation systems i.e, Galileo.
• Provide accurate fare quotations, rebooking options, and travel itineraries to clients.
• Assist customers with inquiries regarding flight schedules, air fares, baggage policies, and travel requirements.
• Process payments, refunds, cancellations, and ticket revalidations in compliance with company and airline policies.
• Maintain updated knowledge of airline promotions, special offers, and travel regulations.
• Prepare daily, weekly, and monthly sales reports and for management.
• Coordinate with operations and customer service teams to ensure seamless travel arrangements.
• Resolve customer complaints and provide timely solutions to enhance client satisfaction.
• Ensure compliance with IATA, airline, and company standards in all ticketing activities.
• Uphold professional communication and maintain a high level of customer service at all times.

• Degree/Diploma in Travel, Tourism, or related field from recognized universities.
• Minimum 2 years of experience in airline reservation and ticketing.
• Proficiency in reservation systems and Certificate in Galileo.
• Strong communication skills in English and Amharic (additional languages are an advantage).
• Excellent customer service and problem-solving skills.
• Ability to work under pressure and handle multiple tasks.
• Female candidates are encouraged to apply.

How To Apply

Interested applicants who meet the above requirements are invited to submit their CV and cover letter along with their educational credentials via emailto careers@redsea.aero

Please clearly state “Reservation and Ticketing Agent” in the subject line of your email. 

Only shortlisted candidates will be contacted.