Job Opportunity: Account Executive position available at Digicom Intelligent System PLC in Addis Ababa. Accounting and Finance, Business and Administration, Sales and Marketing jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Job Title:    Account Executive 

Reports to    Business Development Manager 
 

Job Purpose

Acts as the main liaison between the company and clients, ensuring service delivery, client satisfaction, and account growth. Supports renewals and long-term client retention.

Key Responsibilities / Duties / Tasks

 Key Responsibilities:

A.     Act as the primary point of contact for client accounts.
B.     Ensure service delivery meets client expectations and SLAs.
C.    Coordinate internally with technical and operations teams for smooth execution.
D.    Track account performance and identify upselling/cross-selling opportunities.
E.    Prepare account performance reports and relay client feedback to management.
F.    Track billing, collections, and contract renewals for client accounts.
G.    Conduct periodic client satisfaction surveys and feedback sessions.
H.    Align client needs with internal product/service roadmaps.
I.    Assist in onboarding and training clients on new solutions.
 

Academic Qualifications: Bachelor’s degree in business, Marketing, or related discipline.

Previous relevant work experience required:  2 and above years of client-facing experience in account or relationship management.

Functional Skills:   

a)    Enterprise solutions architecture and delivery
b)    Project and contract management
c)    technical knowledge of large-scale systems 

Behavioral Competencies/Attributes:   

a)    Leadership and client influence
b)    Analytical thinking
c)    Collaboration across teams
d)    Strategic mindset

How To Apply

Qualified Candidates please use this email to upload your resume: -   career@digicom.et