Job Description
Business Information Systems (BIS) Officer – ERP/POS Administration & Support
Title: Zoorya Advanced System Administrator. The role combines business-process knowledge, POS administration, user support, accounting reporting and vendor coordination.
Education
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| BSc in Management Information Systems, Information Systems, IT, Business Information Systems or a related discipline. |
Experience | Preferably 2–4 years in ERP/POS administration or support, ideally in cafés, restaurants, retail or hospitality. |
Reporting line | General Manager and/or Finance Manager |
ROLE RESPONSIBILITIES
Daily administration and support
The BIS Officer is the first point of contact for staff using Zoorya Advanced. The officer should maintain reliable operations without taking over management approval responsibilities.
01 | User administration and support Create and deactivate user accounts, maintain role-based access, reset credentials, resolve routine login or transaction problems, and maintain a user support log. |
02 | Menu, recipes and product setup Maintain menus, categories, selling prices, modifiers and recipe information where these functions are enabled. Apply only management-approved changes. |
03 | Inventory and cost control Verify purchases, stock transfers, ingredient consumption, wastage and physical stock counts are recorded accurately. Investigate and report differences. |
04 | Sales and payment verification Check POS records, discounts, voids, refunds and end-of-day closure. Coordinate reconciliation of cash, digital payments and system totals with Finance. |
05 | Management reporting Prepare or help extract daily and weekly sales summaries, popular products, inventory variances, food-cost indicators and branch performance reports. |
06 | Training, troubleshooting and vendor coordination Onboard new employees, refresh user training, document recurring issues, and escalate unresolved defects, updates or integrations to Zoorya/ETTA support. |
2. Required expertise
Expertise | Priority | Expected capability |
ERP/POS administration | Essential | Configure settings, user accounts and workflows. |
User support & training | Essential | Help cashiers, waiters, kitchen staff and managers. |
Restaurant operations | Essential | Understand menus, orders, payments and shift closing. |
Inventory & recipes | Essential | Track stock, usage, wastage and cost controls. |
Basic accounting | Essential | Understand payment and sales reconciliation. |
Reporting & Excel | Essential | Prepare management reports and investigate variances. |
POS devices & networking | Advantage | Troubleshoot printers, terminals and connectivity. |
Relevant ERP background | Advantage | Experience with Odoo or similar systems if applicable. |
Apply via email address; hr@solfet.com
How to Apply
Interested applicants should email their application materials, including a resume and cover letter, to hr@solfet.com. The email should clearly state the position being applied for and include any required supporting documents.
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