Consultancy Service Request For Training on MHPSS, Burnout Prevention, Coping Skills, and Disability-Inclusive Health Services

Job Description

Natanim Charitable Organization (NCO)

Consultancy Service Request

For Training on MHPSS, Burnout Prevention, Coping Skills, and Disability-Inclusive Health Services

1. About Natanim Charitable Organization (NCO)

Natanim Charitable Organization (NCO) is an Ethiopian indigenous civil society organization working in mental health and psychosocial support (MHPSS), disability inclusion, advocacy, capacity building, research, and community-based interventions. NCO is committed to promoting psychosocial well-being and the rights, dignity, participation, and inclusion of persons with disabilities.

Under the CADiR (Collective Action for Disability Rights) Project, supported by NORAD through Atlas Alliance and Youth Mental Health Norway, NCO is seeking qualified individual consultants, experts, or consulting firms to provide practical training on mental health and psychosocial support, work-related stress and burnout prevention, coping skills, and disability-inclusive health services.

The assignment aims to strengthen the awareness and practical skills of health personnel and health institution support staff to manage work-related stress and support staff well-being, so that they can able to provide respectful, dignified, accessible, and inclusive services to all patients, particularly persons with disabilities.

1. General Information

• Assignment Title: Training of Health Personnel and Health Institution Support Staff on MHPSS, Burnout Prevention, Coping Skills, and Disability-Inclusive Health Services
• Implementation Locations: Mekelle, Addis Ababa, Dessie, Jimma, Sebeta, and Dire Dawa
• Training Time: End of November 2026 or December 2026, on a scheduled date selected by NCO (the contract provider).
• Consultant Location: Technical consultants are invited locally from the areas/institutions where the trainings will be conducted (e.g., applicants for the Mekelle sessions should ideally be based in or have relevant institutional presence in Mekelle). Financial proposals must account for local participant volumes.
• Number of Consultants: One (1) individual consultant/ consultant firm per location for Addis Ababa, Diredawa, Mekelle, Dessie, Jimma, and Sebeta.
• Type of Consultant: Both firm-level and individual-level consultants are eligible. All necessary government taxes will be deducted at source in any case.
• Contracting Organization: Natanim Charitable Organization (NCO)
• Eligible Applicants: Qualified individual consultants/experts or consulting firms
• Target Participants:

o Addis Ababa: 84 participants

o Dire Dawa: 84 participants

o Mekelle: 84 participants

o Dessie: 84 participants

o Jimma: 84 participants

o Sebeta: 80 participants

• Training Duration: Two consecutive days per session, divided into two batches of ~40–42 trainees each, totaling 4 days per location to cover all participants.
• Posted Date: November 5, 2026
• Application Deadline: November 15, 2026

1. Scope of Work

The selected consultant or consulting firm will be responsible for planning, developing, delivering, assessing, and reporting on the training. The major responsibilities include:

A. Inception and Training Planning

• Conduct an inception meeting with NCO to agree on training objectives, implementation arrangements, participant distribution, and reporting requirements.
• Develop a short inception note and implementation plan demonstrating how the provider will guide participants through manageable training.

B. Training Curriculum and Material Development

Develop a practical, accessible, and participatory training package provided to each trainee in soft copy, covering:

Mental health and psychosocial well-being.

• Work-related stress, burnout prevention, and compassion fatigue.
• Practical coping skills, emotional regulation, and self-care.
• Peer support, help-seeking, and managing difficult interactions.
• Disability awareness, stigma, and discrimination in health settings.
• Dignity, person-centered care, respectful communication, and disability-inclusive health services.
• Practical exercises, case scenarios, and workplace action planning.

(Note: The curriculum, detailed two-day agenda, facilitator notes, participant handouts, exercises, and pre- and post-training assessment tools must be submitted to NCO for review and approval before implementation.)

C. Assessment, Documentation, and Reporting

• Conduct pre- and post-training assessments to measure changes in participants’ awareness and understanding.
• Collect participant feedback and document practical learning outcomes.
• Prepare a comprehensive final training report covering participants reached, topics delivered, assessment results, achievements, challenges, lessons learned, and recommendations.
• Provide practical recommendations for strengthening staff well-being and disability-inclusive service delivery.

Required Qualifications and Experience

For Individual Consultants / Experts:

• Advanced degree in psychology, counseling psychology, psychiatry, public health, mental health, social work, or a related field.
• Demonstrated experience designing and delivering training on MHPSS, workplace stress, burnout prevention, staff well-being, coping skills, or related topics.
• Knowledge and practical experience in disability inclusion, rights-based approaches, respectful communication, and inclusive health services.
• Experience facilitating participatory training for health workers or multidisciplinary staff groups, preferably in Ethiopia.
• Strong facilitation, curriculum development, communication, and reporting skills.
• Commitment to confidentiality, safeguarding, ethical practice, non-discrimination, and respectful treatment of participants and persons with disabilities.
• Ability to work in English and the relevant local languages (Amharic, Tigrigna, and/or Afaan Oromo) as required for the target group.

o Addis Ababa: Amharic proficiency is required

o Dire Dawa: Afaan Oromo or Somali proficiency gives an advantage

o Mekelle: Tigrigna proficiency is necessary

o Dessie: Amharic proficiency is important

o Jimma: Amharic and Afaan Oromo proficiency is important

o Sebeta: Afaan Oromo proficiency is compulsory

For Consulting Firms:

• Valid legal registration and authorization to provide relevant consulting or training services in Ethiopia.
• Demonstrated organizational experience delivering similar training in MHPSS, burnout and stress management, health service quality, or disability inclusion.
• Availability of qualified trainers with complementary expertise in MHPSS, staff well-being, and disability-inclusive health services.
• At least two relevant assignments or client references, along with sample training materials or reports demonstrating previous experience.
• The language requirement works here for the consultant firms too.

1. Proposal Submission Requirements

Interested applicants must submit a complete application package containing both technical and financial proposals requesting a format from NCO office.

• Cost-Sharing Arrangement: NCO will cover expenses related to trainees, accommodation, and refreshments where applicable. The service provider's financial proposal must only cover training facilitation fees. These arrangements must be specified and agreed upon before training commences.

1. Equal Opportunity and Inclusion

Natanim Charitable Organization is committed to equality, dignity, non-discrimination, and disability inclusion. Qualified applicants are encouraged to demonstrate their commitment to

ethical practice and inclusive service delivery throughout their proposals and proposed training approaches.

Qualified individual consultants and consulting firms are invited to request the ToR and application format, then submit their completed packages to the email addresses below.

• Phone Contacts: Fikirte (0945482424)/ Mulu (0993095230) / Tsedeniya (0993252797)
• Email Addresses:

o Fikirte@natanimethiopia.org / fikir74@gmail.com

o Mulu@natnaimethiopia.org / muluyibark@gmail.com

o Tsedenya@natanimethiopia.org / gtsedeniya@gmail.com

Late or incomplete proposals may be excluded in accordance with NCO procurement procedures. NCO reserves the right to request clarifications, reject any or all proposals, or cancel the procurement process in accordance with its applicable policies.

Natanim Charitable Organization (NCO)

Promoting mental health, psychosocial well-being, and disability-inclusive services.