Contact Center Officer

Job Description

Job Summary

The job holder is responsible to manages inbound and outbound customer communications, resolves inquiries, and promotes digital banking services to ensure high customer satisfaction. The primary goal of a Contact Center Officer is to act as the main link between the bank and its customers. They provide prompt, accurate support across multiple communication channels while supporting the bank’s service quality and product promotion goals.

COMPETENCY

Ø Demonstrated integrity

Ø Communication skill

Ø Banking Operation Knowledge

Ø Customer Satisfaction

Ø Teamwork & Collaboration

Educational and Work Experience Requirements

• A minimum of BA degree holder from a recognized higher learning institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or related field of discipline with A minimum of 3 years of related work experience.

QTY: 4

Place of Work:  Head Office

How To Apply

Applicants requested to attach an application letter with an updated CV educational certificates supported by student copies, certificate of recent work experience and relevant training certificate in Pdf format by merging in one file name through the link attached. Interested applicants who only fulfill the set requirements are invited to apply via our website within the set deadline.

Application Link:

Link: https://forms.gle/H5DfYeUujvCD8u689