Customer Relationship Management (CRM)

Job Description

Key Roles and Responsibilities

• Operate and maintain the telecom CRM system in a production environment.

• Monitor system health, transactions, system interfaces, and overall service performance.

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• Troubleshoot CRM issues, analyze system logs, and identify root causes.

• Support CRM integration with OCS and other third-party systems.

• Support system patches, upgrades, configuration changes, and deployments.

• Handle incidents and coordinate issue resolution with R&D and relevant technical teams.

• Support system testing, troubleshooting, and resolution of production issues.

• Monitor system performance and ensure stable and reliable CRM operations.

Job Requirements

Technical Requirements

• Experience with core CRM functions, including Customer, Product/Service, Order, Customer Care, and Provisioning.

• Experience in Telecom CRM Operations & Maintenance (O&M).

• Good understanding of Telecom BSS and CRM business processes.

• Experience troubleshooting CRM-to-OCS and other system interfaces.

• Knowledge of APIs, HTTP/REST, and system integration.

• Basic knowledge of Linux/Unix and SQL/databases.

• Experience with log analysis, incident management, and troubleshooting.

• Understanding of system monitoring and performance analysis.

• Good communication and coordination skills, with the ability to work effectively with customers and internal technical teams.
  Education & Experience

• Bachelor’s degree or above in Computer Science, Information Technology, Telecommunications, Software Engineering, or a related field.

• 3+ years of relevant experience in Telecom CRM, BSS, system operations, or a related technical field.

• Experience in a telecommunications environment is preferred.

How To Apply

All interested and qualified candidates are invited to submit their applications through www.ethiojobs.net Applicants are kindly requested to specify the position they are applying for.
If you do not meet the required educational and professional qualifications, or if your degree is in an unrelated field, we kindly ask that you refrain from submitting an application.
Thank you for your understanding and cooperation