Customer Service Manager

Job Description

Company: Smile Specialty Dental Clinic
Experience: Minimum of 5 years of relevant experience
Location: Addis Ababa, Ethiopia

About Smile Specialty Dental Center

Smile Specialty Dental Clinic is a leading dental care provider specializing in comprehensive dental services. We are committed to providing exceptional patient care and professional service in a welcoming and patient-focused environment.

We are looking to recruit an experienced, compassionate, and customer-focused Customer Service Manager to join our vibrant team. The ideal candidate should have strong leadership and communication skills and be committed to ensuring an excellent patient experience.

Previous experience working in a healthcare or dental environment is an advantage.

Key Responsibilities

• Lead and manage the customer service and front-office team.

• Maintain high standards of patient service.

• Monitor patient satisfaction and address complaints professionally.

• Develop strategies to improve patient experience and retention.

• Train, coach, and evaluate customer service staff.

• Monitor appointment handling, follow-ups, and patient communication.

• Coordinate with medical and administrative teams.

• Prepare customer service reports and identify areas for improvement.

• Handle escalated customer concerns and resolve issues effectively.

Job Requirements

Requirements

• Minimum of 5 years of relevant experience in customer service management.

• Proven experience managing and developing a customer service team.

• Excellent communication, leadership, and problem-solving skills.

• Strong interpersonal and organizational abilities.

• Customer-focused mindset with attention to detail.

• Good computer and reporting skills.

• Healthcare or dental experience is an advantage

How To Apply

Interested candidates are invited to submit their CV and cover letter to sdental672@gmail.com