Customer Success and Deployment Officer

Job Description

CUSTOMER SUCCESS AND DEPLOYMENT OFFICER

• Job Title: Customer Success and Deployment Officer

• Commission: Performance-based incentives

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• Working Days: Monday – Saturday (6 days per week)

• Working Hours: 8 hours per day

JOB OVERVIEW

We are looking for a proactive, organized, and results-oriented Customer Success and Deployment Officer to coordinate candidate mobilization, documentation, training, visa follow-up, and travel arrangements, ensuring timely and efficient deployment.

KEY RESPONSIBILITIES

• Mobilize and communicate with candidates throughout the deployment process.

• Manage candidate profiles, documents, ERP registration, and deployment trackers.

• Coordinate training, visa processing, documentation, and flight arrangements.

• Work closely with Customer Service and overseas liaison officers to meet deployment targets.

• Monitor progress, resolve operational delays, and prepare regular performance reports.

• Support daily task coordination and maintain accurate, confidential records.

COMPENSATION & WORKING CONDITIONS

• Net Salary: ETB 20,000 – 30,000 per month

• Incentives: Performance-based commission

• Schedule: Monday – Saturday (6 days per week, 8 hours per day)

Job Requirements

REQUIREMENTS & QUALIFICATIONS

Education & Field of Study

• Diploma or degree in Hospitality, Hotel Management, Business Administration, Tourism, or a related field is preferred.

Experience

• 1–3 years of relevant experience in customer service, recruitment, mobilization, or operations.

• Capable entry-level candidates may also apply.

• Previous supervisory or coordination experience is an advantage.

Language Skills

• Afaan Oromo proficiency is mandatory.

• Good English communication skills.

Technical & Professional Skills

• Strong organizational, analytical, communication, and problem-solving skills.

• Computer skills, including Excel/Google Sheets, email, and ERP systems.

How To Apply

Interested and qualified candidates are invited to submit their application by completing the form at the following link:

Application Form: https://forms.gle/CbjUkcsoKz2cCQcV8