Job Description
SUMMARY
New Life Training Center is seeking proactive and detail-oriented Follow-Up & Student Progress Officers to join our team. This vital role bridges the gap between our trainers, students, and parents. The Follow-Up & Student Progress Officer will be responsible for tracking student attendance, measuring skill retention and practical application at home, gathering parent feedback, and conducting structured follow-ups to ensure every student achieves real and lasting growth through our programs.
TECHNICAL SKILLS
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Exceptional interpersonal, active listening, and telephone communication skills Strong empathy and patience when dealing with parents and children
Genuine interest in children and child development
Ability to understand and communicate information related to children's development and progress
Excellent organizational abilities with experience managing databases, spreadsheets (such as MS Excel), or digital record systems
Familiarity with Notion is preferred, or willingness to learn and use the platform Proactive problem-solver with a strong sense of accountability
Ability to maintain confidentiality when handling student and family information Strong attention to detail and ability to follow structured processes
VACANCY ANNOUNCEMENT
Organization: New Life Training Center
Job Title: Follow-Up & Student Progress Officer
Number Required: 100
Employment Type: Contractual
Duty Station: Addis Ababa
Working Days: 4 days per week
Weekly Working Hours: No more than 10 hours per week
Application Deadline: October 7, 2026
WORKING SCHEDULE
The position requires 4 working days per week, consisting of: - 2 class days — supporting and monitoring students during training days. - 2 calling/follow-up days — contacting parents, conducting follow-ups, collecting feedback, and monitoring student progress. The total working time will be no more than 10 hours per week.
KEY DUTIES & RESPONSIBILITIES
Student Retention & Attendance Monitoring: - Track student attendance twice per week. - Identify patterns of absenteeism or irregular attendance. - Conduct timely outreach to parents/guardians regarding missed sessions. - Maintain accurate attendance records.
Progress Tracking & Evaluations: - Collect performance logs and assessment reports from trainers. - Compile student developmental and progress reports. - Monitor students' skill retention and practical application. - Share regular, personalized progress updates with parents.
Parent Engagement & Outreach: - Schedule and conduct regular post-training follow-up calls. - Conduct check-in surveys and feedback discussions with parents. - Gather information about how students are applying their skills at
home and at school. - Respond professionally to parent concerns and communicate relevant issues to the appropriate team.
Retention & Re-enrollment: - Maintain positive and active relationships with the center's current families. - Monitor student and family engagement. - Provide information about advanced training modules and renewal options when appropriate.
Data Management: - Maintain an accurate and up-to-date database of student records. - Record evaluation outcomes, parent feedback, follow-up activities, and issue-resolution logs. - Use Notion and other digital tools to organize and manage student information. - Candidates who do not have prior experience with Notion must be willing to learn and use the platform.
Feedback Loop: - Analyze parent and student feedback. - Identify common concerns, challenges, and areas for improvement. - Provide constructive recommendations to the training and management teams to support continuous program improvement.
Job Requirements
Education: - Bachelor's Degree or Diploma in Customer Relationship Management (CRM), Education, Guidance & Counseling, Psychology, Sociology, Communications, or a related field.
Experience: - Minimum 1–2 years of experience in student coordination, customer success, follow-up monitoring, counseling, client relationship management, or a related field. - Experience in educational, psychological, counseling, or youth-focused environments is preferred
How To Apply
Interested and qualified candidates should submit an updated CV, cover letter, and copies of relevant credentials/ certificates through one of the following methods. Only shortlisted applicants will be contacted for an interview.
In Person: Bulgariya, near Saint Michael Church | newlifetecenter@gmail.com | Phone / Contact: 0970535455 / 0910733394
