Front Desk Receptionist

Job Description

Summary

New Life Training Center is looking for a warm, professional, and highly organized Front Desk Receptionist to serve as the first point of contact for our Life Skill Training Center.

Job Requirements

• Education: Diploma or Bachelor's Degree in Secretarial Science, Office Management, Customer Service, Business Administration, or a related field.

• Experience: Minimum 1 year of experience in reception, front-desk administration, customer service, or a related role; experience in a school, training center, educational institution, or child-focused organization is an advantage.

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• Quantity Required: 2

• Gender: Female

• Employment Type: Full-Time

Duties and Responsibilities

Guest Relations & Welcoming:

• Warmly greet parents, children, prospective clients, and visitors;

• Assist visitors with inquiries and direct them to appropriate staff; maintain a welcoming, respectful, and professional reception experience.

Phone Call Management:

• Receive and handle incoming phone calls professionally and courteously; answer questions and provide accurate information about programs, registration, schedules, and services;

• Screen and direct calls; take accurate messages and ensure follow-up; maintain professional communication with parents, students, and prospective clients over the phone.

• Inquiry Management:

• Respond to inquiries through WhatsApp, Telegram, and email promptly and professionally; provide accurate and clear information;

• Record important inquiries and follow up when necessary. Information & Enrollment Assistance:

• Provide accurate information about life-skills programs, registration procedures, class schedules, and fee structures;

• Assist with registration process; explain basic procedures and direct complex questions.

Administrative Support:

• Assist with student registration and maintain accurate records; record visitor attendance; schedule appointments and coordinate meetings;

• Organize front-desk paperwork and physical files; maintain confidentiality.

Front-Office Maintenance:

• Keep reception and waiting areas clean, orderly, organized, and child-safe;

• Ensure front desk remains professional and organized throughout the day.

Class Coordination:

• Coordinate with trainers and management regarding arriving students, parent visits, and appointments;

• Notify staff when students or visitors arrive; assist with communication between reception, trainers, parents, and management.

Skills & Competencies

Technical Skills

• Warm, welcoming, polite, and professional attitude Strong verbal and written communication skills

• Strong telephone communication and customer-service skills

• Ability to communicate professionally through phone calls, WhatsApp, Telegram, and email Good computer literacy (MS Word, MS Excel, email platforms, messaging applications) Excellent organizational and multitasking skills

• Strong attention to detail and ability to maintain accurate records

• Ability to remain calm, patient, and professional when handling multiple inquiries or difficult situations Neat, professional appearance and positive attitude

• Genuine interest in working with children and families

How To Apply

Interested and qualified candidates should submit an updated CV, cover letter, and copies of relevant credentials/ certificates via email: newlifetecenter@gmail.com or apply in person Bulgariya, near Saint Michael Church

Only shortlisted applicants will be contacted for an interview.

For more information, contact us at 0970535455 / 0910733394