Junior E-Banking Officer

Job Description

1.Major Responsibilities

• Provide technical support for internal staffs and customers,

• Periodically identifies gaps and takes corrective measures on E-Banking systems

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• Participate on implementation, enhancement and support of E-Banking systems

• Participate on implementation of remaining E-Banking products/services

• Follow up correction of any system errors identified by customers and branches,

• Ensure approved correct formats are used for account opening,

• Provide Users training E-Banking Products / Services

• Ensures that proper changes are made in E-Banking systems configuration and parameters,

• Provide support and timely feedback on customer complaints relating to all Digital financial services

• Undertake other duties as directed by the Manager of Digital banking Services Division

Job Requirements

2. MINIMUM QUALIFICATIONS

A EDUCATION/TRAINING

• BSc Degree in Computer Science, Information technology or related field.

B. EXPERIENCE

• 1-2 Years of experience

C.TECHNICAL AND OTHER SKILLS

• Ability to work with very minimum supervision

• Self-motivated with good interpersonal skill

• Excellent report writing and presentation skills

• Proactive and result-oriented

• Exposure to the electronic payment systems in Ethiopia

• Excellent understanding of Digital Financial Services Platform

• High level of analytical and creative skills

• Excellent written and report writing skills in English;

• Understanding of digital channels operations and services

• Excellent complaint handling skills.

1.  WORKING CONDITIONS AND LEVEL OF TRAVEL REQUIRED

• Office environment and typical office based.  Travels up to ….0% of her/his time to Area and Branch Offices.   

How To Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references can apply online VFE_vacancy@wvi.org.                    

                   Women applicants are highly encouraged to apply!