Loan Officer

Job Description

Job Summary

The Loan & Insurance Officer is responsible for supporting the growth and quality of Vertex SACCO Ltd.'s loan and insurance portfolio by identifying member financing needs, processing and assessing loan applications, monitoring repayments, supporting loan recovery, and facilitating appropriate insurance services.

The position ensures that members receive efficient, professional, transparent, and responsible financial services while maintaining strong credit quality and compliance with SACCO policies.

Job Requirements

• Education: Bachelor's Degree in Accounting

• Experience: Minimum of 1 year of experience in loan and insurance officer or related field

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• Quantity Required: 3

• Salary: Based on company's scale

Duties and Responsibilities

Loan Origination & Member Support

• Receive and process loan applications from SACCO members.

• Explain available loan products, eligibility requirements, terms, repayment schedules, and related conditions.

• Identify members' financing needs and recommend suitable loan products.

• Support members throughout the loan application and approval process.

• Ensure all applications are complete and properly documented.

• Promote responsible borrowing and proper loan utilization.

Credit Assessment

• Conduct preliminary assessment of loan applications.

• Verify member information, income, employment/business activities, guarantors, collateral, and other required information.

• Assess the member's repayment capacity and creditworthiness.

• Prepare accurate loan appraisal and recommendation reports.

• Identify potential credit risks and escalate them to the Head of Loan & Insurance.

• Ensure loan applications comply with approved policies and procedures.

Loan Processing & Disbursement

• Coordinate approved loan applications for timely processing and disbursement.

• Ensure all required documentation and approvals are completed before disbursement.

• Maintain accurate and confidential loan records.

• Follow up on pending applications and communicate status to members.

• Ensure loan information is accurately recorded in the SACCO's systems.

Loan Monitoring & Collection

• Monitor assigned loan accounts and repayment schedules.

• Conduct timely follow-up with members before and after repayment due dates.

• Identify overdue accounts and immediately report significant arrears.

• Support collection and recovery activities for delinquent loans.

• Maintain regular communication with borrowers regarding repayment obligations.

• Provide accurate reports on loan performance and overdue accounts.

Insurance Services

• Explain available insurance products and benefits to SACCO members.

• Facilitate insurance enrollment and documentation.

• Support insurance-related services associated with loans and members.

• Coordinate with insurance partners regarding policies, renewals, and claims.

• Follow up on insurance claims and provide necessary documentation and support to members.

• Maintain accurate insurance records.

• Promote appropriate insurance solutions that protect members and their financial obligations.

Member Service & Relationship Management

• Build strong professional relationships with SACCO members.

• Respond promptly to member inquiries and complaints.

• Provide accurate information regarding loans, repayments, and insurance.

• Maintain confidentiality of member and financial information.

• Ensure a positive member experience throughout the loan and insurance process.

• Identify opportunities to increase member engagement and product utilization.

Compliance & Risk Control

• Follow all approved lending, insurance, risk management, and operational procedures.

• Ensure proper documentation and authorization for every transaction.

• Maintain high standards of integrity and confidentiality.

• Report suspected fraud, misrepresentation, irregularities, or policy violations.

• Ensure responsible handling of member information and financial documents.

• Support internal and external audit activities when required.

Reporting

• Prepare daily, weekly, and monthly reports as required.

• Report on loan applications, approvals, disbursements, repayments, arrears, and recoveries.

• Report on insurance enrollment, renewals, claims, and related activities.

• Maintain accurate records and databases.

• Provide timely information to the Head of Loan & Insurance for decision-making. 

How To Apply

Submit your application and CV along with supporting documents via email: vertexsacco.hr@gmail.com