Operation Manager

Job Description

About Redat Medical Plaza
Redat Medical Plaza is a modern, patient-centered healthcare facility bringing together leading medical professionals, advanced diagnostic and treatment services, and a premium clinical environment under one roof. We are committed to delivering accessible, high-quality healthcare while creating a professional and collaborative workplace for our growing team.
At Redat, we believe great healthcare starts with great people. We provide an environment where healthcare professionals and support staff can grow, collaborate, innovate, and make a meaningful difference in patients’ lives.
Join Redat Medical Plaza and be part of a growing team shaping the future of modern healthcare.

Key Duties and Responsibilities

Key Duties and Responsibilities

A. Operational Planning and Management

• Develop and implement annual, quarterly, and monthly operational plans aligned with organizational objectives.

• Coordinate and monitor the daily activities of clinical and non-clinical departments.

• Establish operational procedures, service standards, and performance targets.

• Identify operational gaps and implement corrective and preventive actions.

• Ensure that management decisions and directives are implemented on time.

B. Patient Service and Quality Management

• Monitor patient flow from registration to completion of services and discharge, where applicable.

• Identify and address delays, service bottlenecks, and patient complaints.

• Coordinate with physicians, nurses, laboratory, imaging, pharmacy, reception, cashier, and other service units.

• Monitor patient satisfaction and ensure timely resolution of complaints.

• Promote patient-centered service, confidentiality, safety, and professional conduct.

• Work with clinical leadership to support quality improvement and patient safety initiatives.

C. Staff Management and Accountability

• Coordinate with HR and department heads to ensure appropriate staffing and workforce utilization.

• Monitor departmental attendance, punctuality, productivity, discipline, and service performance.

• Ensure department heads conduct regular performance reviews and follow approved procedures.

• Identify training needs and coordinate staff development with HR.

• Address interdepartmental conflicts and escalate serious disciplinary or employee relations matters through the appropriate channels.

• Promote teamwork, accountability, professional ethics, and effective communication.

D. Financial and Cost Management

• Monitor operational expenses and recommend cost-saving measures without compromising patient care.

• Coordinate with Finance to review revenue performance, expenses, budget utilization, and operational reports.

• Identify potential revenue leakages, including billing discrepancies, missed charges, and unauthorized discounts.

• Monitor overtime, wastage, inventory usage, and resource consumption in coordination with responsible departments.

• Support budget preparation and ensure expenditure is within approved limits.

• Recommend improvements to operational efficiency and organizational profitability.

E. General Services, Maintenance, and Asset Management

• Coordinate with General Services (GS), IT, Procurement, and relevant departments to ensure uninterrupted operations.

• Monitor facility cleanliness, security, parking, plumbing, electrical systems, vehicles, and other support services.

• Ensure preventive maintenance schedules are prepared and followed for facilities and equipment.

• Follow up on equipment breakdowns, maintenance requests, spare parts, and procurement delays.

• Monitor the proper use, care, and accountability of organizational assets.

• Ensure appropriate contingency arrangements are in place for critical service disruptions.

F. Compliance, Risk, and Safety

• Ensure operational compliance with organizational policies, procedures, and applicable laws and healthcare requirements.

• Monitor implementation of infection prevention, occupational safety, emergency preparedness, and risk management measures in coordination with responsible professionals.

• Ensure patient information and organizational records are handled securely.

• Identify operational risks and report significant incidents to management.

• Follow up on audit findings, corrective actions, and compliance gaps.

G. Reporting and Performance Monitoring

• Prepare and submit daily, weekly, monthly, and quarterly operational reports as required.

• Develop and monitor key performance indicators (KPIs) for departments and services.

• Conduct regular departmental performance review meetings.

• Analyze operational data and recommend evidence-based improvements.

• Track action points, responsible persons, deadlines, and completion status.

• Present operational challenges, achievements, and recommendations to the General Manager.

Job Requirements

Educational Qualification

• Bachelor's degree in Business Administration, Management, Healthcare Administration, Public Health, Hospital Management, or a related field.

• A Master's degree in Business Administration, Healthcare Management, or a related field is an advantage.

Work Experience

• Minimum of 5 years of relevant professional experience, including at least 2 years in an operations management, supervisory, or senior administrative role.

• Experience in a hospital, medical plaza, clinic, or other healthcare institution is highly preferred.

• Demonstrated experience in operational planning, staff coordination, service quality, cost control, and performance monitoring.

Technical Competencies

• Strong understanding of operational management and process improvement.

• Ability to develop operational plans, budgets, reports, and performance dashboards.

• Knowledge of healthcare service workflows and patient service standards.

• Good understanding of financial controls, resource utilization, and cost management.

• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

• Ability to use management information systems, electronic medical record systems, and other operational software.

• Knowledge of risk management, quality assurance, and compliance monitoring.

Core Skills and Competencies

• Strong leadership and team management.

• Analytical thinking and problem-solving.

• Decision-making and prioritization.

• Effective communication and negotiation.

• Conflict resolution and interpersonal skills.

• Planning, coordination, and time management.

• Accountability and results orientation.

• Ability to work under pressure and manage competing priorities.

• Integrity, confidentiality, and professional ethics.

How To Apply

📍 Work Location: Bole, behind Alem Cinema, Addis Ababa.

📩 How to Apply: Send your updated CV and relevant credentials to redathealth155@gmail.com.

📞 Contact: 0994 03 00 02

🔔 Important: Please specify the position you are applying for in the email subject line. Applications that do not indicate the position applied for may not be considered.