Job Description
Position
Operations & Customer Service Officer
Reports to
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Manager
Location
BetUp Properties PLC, Addis Ababa
Number of vacancies
1 (One)
Experience
0 years — fresh graduates are encouraged to apply
Education
Diploma or Degree in Business Administration, Marketing, Management, Real Estate, or a related field. Practical ability may also be considered.
Net salary
ETB 5,000 per month
Allowances
Transport: ETB 1,000/month | Mobile card: ETB 1,000/month
Application deadline
Please refer to the original Amharic notice for the deadline date.
JOB PURPOSE
To support the company’s daily operations and deliver excellent customer service by responding to inquiries, assisting clients, coordinating property-related services, and helping customers find suitable properties.
KEY RESPONSIBILITIES
Respond to customer inquiries received through WhatsApp, telephone, and other communication channels in a timely and professional manner.
Provide accurate information about the company’s properties, services, and available listings.
Assist customers with property inquiries, viewing arrangements, and follow-up communication.
Maintain customer records and update relevant information in the company’s systems.
Coordinate with colleagues and other departments to resolve customer requests and concerns.
Follow up with prospective clients and support customer relationship management activities.
Prepare basic reports and maintain organized records using Microsoft Excel and other office tools.
Handle customer complaints professionally and refer complex issues to the appropriate manager.
Perform other related duties assigned by the manager.
Job Requirements
REQUIRED SKILLS
Good verbal and written communication skills.
Basic computer skills, including Microsoft Excel; CRM experience is an advantage.
Strong customer-service and interpersonal skills.
Ability to organize tasks, follow up promptly, and work well with a team.
Professional attitude, reliability, and willingness to learn.
PERFORMANCE INDICATORS
Timely and professional responses to customer inquiries.
Customer satisfaction and quality of service.
Accurate and up-to-date customer records.
Effective follow-up with prospective and existing customers.
Completion of assigned tasks and reports on time.
How To Apply
Send your CV/Resume to: esakso2024@gmail.com
Telegram: 0945148412 / 0944357153
Join BetUp Properties — Help people find the right property and build your career.
Tel: +251-113211864 | +251-944357153 | +251-94514841
Fax: +251-557138 | P.O. Box: 947
Email: esakso2024@gmail.com | Website: www.betupproperties.com
Addis Ababa, Ethiopia
Managing Property, Finding Dream
