Operations Officer

Job Description

Job Requirement

Education:Bachelor’s degree in Logistics, Supply Chain, Business Administration, or with related field of study with relevant work experience.

Experience:

• 1–2 years of operations experience, preferably in moving, transportation, courier, or logistics.

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• 1 year of experience in a supervisory or operations officer role.

Quantity Required: 1

Location: Addis Ababa,Ayat

Duties & Responsibilities:

1. Operation Coordination

• Monitor daily moving, packing, loading, transportation, and unloading activities.

• Coordinate schedules for movers, drivers, and relocation crews.

• Ensure household or office items are moved safely and in accordance with company standards.

• Track delayed moves, damaged items, or service issues and take corrective action.

• Follow up with moving teams and customers regarding relocation progress and schedules

• Monitor daily operational performance and ensure service KPIs are achieved.

• Manage operational risks and resolve service disruptions quickly by communicating with the operations manager.

2. Transport Operations Management

• Coordinate daily road transport operations and vehicle dispatch activities.

• Plan and optimize transport routes for efficiency and cost control.

• Monitor vehicle movement and delivery performance.

• Ensure timely pickup and delivery of goods and shipments.

• Respond to transportation delays, breakdowns, or operational issues.

3. Fleet Management

• Ensure vehicles are properly utilized and maintained.

• Record fuel usage, maintenance issues, and vehicle incidents.

• Support driver allocation and route planning.

4. Customer Support

• Ensure clear communication with customers regarding schedules and service expectations.

• Handle customer inquiries, complaints, and relocation escalations.

• Provide move status updates and operational support to clients.

 5. Reporting & Documentation Management

• Prepare daily, weekly, and monthly operational reports.

·       Maintain accurate moving schedules, transportation, inventory, and dispatch records.

• Analyze moving performance and identify operational improvements.

 6. Compliance & Safety

• Ensure compliance with company policies and transportation regulations.

• Investigate incidents and implement corrective actions.

Skills & Competencies

• On-time move completion rate

• Transport cost control

• Customer damage/claim rate

• Customer complaint resolution time

• Fleet utilization rate

• Productivity per moving crew

• Inventory handling accuracy rate

• Operational cost control

How to apply

Submit your CV along with supporting documents via email: Vacancy@myhellocommunications.com