Operations Officer (French Speaker)

Job Description

Purpose of the role

• To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them

• To ensure implementation of new process roll outs or changes.

 Job Requirements

Education:-

• Bachelor's Degree in any field of study

• Diploma will also be accepted with required French language and customer service proficiency.

Experience:

• 0 - 1 year

Quantity Required: 2

Duties and Responsibilities

• Document scrutiny and collection of application for visa processing

• Handle customer/applicant queries personally or via email, telephone

• Handle cash and bank related transactions if assigned and ensure 100% accuracy

• Record & maintain all application data.

• Ensure accurate & timely data entry into the system with zero errors

• Ensure all administration and logistics of passport delivery to consulate/applicant/logistic Company etc.

• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

• Inform the applicants about the available added services and ensure delivery of value Added service options to applicants/customers.

• Encourage applicant to provide feedback on service provided and their overall experience overall experience at applicant center.

• Ensure that the entire process is completed within the mandate turnaround time

• Assist deputy manager/operation manager in execution of WB project

• Ensure judicious use of natural resources

• Adhere to the environment health and safety policy /objective and guidelines of the organization                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

Indicative KRA’s/Budgetary and Revenue Responsibilities

• Productivity - Targets met as prescribed in Team Objective Tracker.

• Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.

• Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.

• Late reporting /unauthorized absenteeism 

• Adherence to TAT - Targets met as prescribed in Team Objective Tracker.

• Completion of WB Projects Completion 

• Attending training programs. Ensure all trainings scheduled by HR are attended 

• Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self

• Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.

• Updates Productivity & VAS Conversion Grid – to track performance on a daily basis.

• VOC - Targets met as prescribed in Team Objective Tracker.

• Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker.

Knowledge & Key Skills: 

• Worked as Customer Service Representative is advantageous

• Basic Knowledge of Computer skills- MS office

• Adaptability and presence of mind to handle customer queries and complaints

• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Language Requirements

• Fluency in the French language is considered an advantage; however, candidates with an intermediate level of proficiency are encouraged to apply.

• Proficiency in any additional international language will be regarded as an added advantage

How To Apply

Submit your application letter and CV only via email: edomias.employment@jobsinethiopia.net clearly marking the Job Title “French Speaker- Operations Officer ”

Only short listed candidates will be contacted.