Job Description
Organization: Dugda Children’s and Family Charitable Organization (DCFCO)
Position: Quality Improvement (QI) and Knowledge Management (KM) Specialist
Organizational Background
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Dugda Children’s and Family Charitable Organization (DCFCO), in partnership with US-DOS/ISHDO, is implementing the Sustaining Integrated Community HIV Response in Oromia (SICHRO) project under PEPFAR.
The project operates in Meki, Batu, Dodola, Robe, Goba, Ginir, Agarfa, Goro, and Dello Mana towns of Oromia National Regional State.
Its main objective is to strengthen local HIV epidemic control by ensuring:
95% of individuals living with HIV know their HIV status.
95% of people living with HIV initiate antiretroviral therapy.
95% of clients on antiretroviral therapy achieve viral load suppression.
Job Summary
The Quality Improvement (QI) and Knowledge Management (KM) Specialist will lead Continuous Quality Improvement (CQI) activities across supported woredas and health facilities, strengthen QI capacity, coordinate QI projects, document and share best practices, and support data quality and use.
The Specialist will work closely with the M&E team to promote evidence-based decision-making and improve the quality and effectiveness of HIV services.
Key Responsibilities
A. Quality Improvement and Knowledge Management
Identify and prioritize performance gaps in the HIV clinical cascade using routine data, dashboards, RDQA findings, and monitoring results.
Conduct root cause analysis, process mapping, and other QI assessments with facility and community teams.
Assess QI capacity and develop tailored capacity-building plans for government QI committees and project staff.
Provide training, mentorship, and on-site coaching on CQI, the Model for Improvement, PDSA cycles, and QI tools.
Support QI committees to strengthen governance, meeting routines, documentation, and reporting systems.
Lead the design and implementation of 12 QI Mini-Projects across priority SNUs, including development of QI charters, indicators, baselines, and implementation plans.
Provide regular technical follow-up, monitor QI project performance, and support teams to test, adapt, and scale effective interventions.
Lead end-line assessments and document results, lessons learned, and successful interventions through standardized Change Packages.
Maintain a centralized repository of QI documentation, tools, results, and lessons learned.
Organize quarterly learning sessions and knowledge-sharing forums to disseminate QI results and best practices.
Develop knowledge products, including technical briefs, abstracts, manuscripts, success stories, and case studies.
Represent the project in relevant technical working groups, conferences, and learning forums.
B. Data Quality Assurance and M&E Support
Collaborate with the M&E Specialist to plan and conduct quarterly RDQAs at SNU and health facility levels.
Verify digital data against source documents and support corrective actions to improve data accuracy, completeness, and consistency.
Provide technical support to M&E, CEF, and SSW teams on digital data collection platforms, including CommCare and SurveyCTO.
Strengthen data collection tools through appropriate validation rules, skip patterns, required fields, and range checks.
Participate in quarterly JISS visits using electronic checklists and provide on-site technical support and mentoring.
Identify data quality gaps and support facilities to develop and implement corrective action plans.
Ensure QI, RDQA, and routine monitoring findings are incorporated into monthly technical reviews and quarterly stakeholder meetings.
Support the use of data and learning to inform adaptive management and evidence-based decision-making.
Perform other M&E and data quality tasks as assigned by the Project Coordinator or M&E Specialist.
Job Requirements
Educational Qualifications
Master's degree in Health Care Quality, Public Health, Epidemiology, Health Informatics, Statistics, or a related field.
Work Experience
Minimum 7–8 years of relevant experience in QI, MEL, and/or Knowledge Management, preferably in large-scale HIV/AIDS programs in Ethiopia.
Demonstrated experience designing and implementing CQI/PDSA projects and applying QI tools such as root cause analysis, process mapping, and fishbone analysis.
Experience training and mentoring government health facility QI committees and partner staff.
Experience conducting RDQAs, strengthening data quality systems, and using data for adaptive management.
Proven experience developing knowledge products, including technical briefs, abstracts, manuscripts, and success stories.
Experience with digital data collection and visualization platforms, including CommCare, SurveyCTO, DHIS2, and Power BI.
Experience with USG-funded programs (PEPFAR, USAID, CDC) and familiarity with relevant reporting requirements and indicators is highly desirable.
Number Required: 1
Duty Station: Meki, with frequent travel to supported woredas and SNUs
Employment Type: Full-time
Contract Duration: 1 year, subject to budget availability and performance
Salary: Negotiable, based on organizational salary scale and project budget
Gender: Both male and female candidates are invited; women are highly encouraged to apply.
Skills and Competencies
Proficiency in Afaan Oromo, Amharic, and English is mandatory.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent training, mentoring, facilitation, and capacity-building skills.
Excellent written and verbal communication skills in English, Amharic, and Afaan Oromo.
Strong documentation, knowledge management, and data-use skills.
Ability to work effectively with government, community, and project stakeholders in a multidisciplinary environment.
How To Apply
Interested and qualified candidates should submit:
Email: dugdafin@gmail.com
CC:
mohammedasie2@gmail.com
tamiru.a@dcfco.org
Application Deadline: Within 10 consecutive days from November 5, 2026.
Contact Information:
Head Office: Meki Town, Bole Kebele, behind the Telecommunication Office.
Telephone: 0221180973 / 0912773876
Additional Notes:
Only applicants who fulfill the minimum requirements will be shortlisted and contacted for further evaluation.
Safeguarding and promoting the welfare of children is everyone's responsibility.
Female candidates are highly encouraged to apply.
