Quality Management & Continuous Improvement Officer (QMCIO)

Job Description

The Quality Management & Continuous Improvement Officer (QMCIO) is responsible for establishing, implementing, maintaining, monitoring, and continuously improving the organization’s Quality Management System (QMS) in alignment with ISO standards, regulatory requirements, industry best practices, and organizational objectives.

The role serves as the focal point for quality governance, process excellence, internal audits, compliance management, organizational performance monitoring, and continuous improvement initiatives across the company.

The QMCIO drives operational effectiveness by strengthening process discipline, promoting a culture of quality and accountability, enabling data-driven decision-making, and ensuring sustainable business growth and compliance readiness.

Key Responsibilities

1. Quality Management System (QMS)

• Develop, implement, maintain, and continuously improve the organization’s QMS in accordance with ISO 9001 and other applicable standards.
• Establish and maintain quality policies, procedures, standard operating procedures (SOPs), work instructions, templates, and operational guidelines.
• Ensure organization-wide adoption and integration of quality management practices.
• Maintain document control processes, including document approval, revision, distribution, retention, and archiving.
• Ensure alignment of QMS objectives with the organization’s strategy and business priorities.
• Monitor compliance with approved procedures, policies, contractual obligations, and applicable regulatory requirements.

2. Internal and External Audits

• Develop and manage the internal audit program and conduct internal audits across departments.
• Prepare audit plans, schedules, checklists, reports, and summaries.
• Coordinate external audits, surveillance audits, certification audits, and compliance assessments.
• Serve as the primary point of contact for certification bodies and external auditors.
• Report QMS performance, compliance status, and improvement recommendations to executive management.

3. Continuous Improvement and Process Excellence

• Lead continuous improvement initiatives to enhance operational performance, efficiency, quality, and service delivery.
• Identify process inefficiencies, risks, nonconformities, and opportunities for improvement.
• Facilitate root cause analysis and oversee the implementation of corrective and preventive actions (CAPA), including verification of their effectiveness.
• Promote a culture of quality, accountability, innovation, and continuous improvement.

4. Performance Management and KPIs

• Analyze performance trends and provide insights to support strategic decision-making.
• Prepare performance dashboards, KPI reports, management summaries, and improvement recommendations.
• Support management review meetings and monitor the implementation of agreed-upon actions.

5. Risk Management and Organizational Resilience

• Support organizational risk identification, assessment, mitigation, and monitoring activities.
• Maintain risk registers and monitor the implementation of risk mitigation actions.
• Contribute to governance, business continuity, and operational resilience initiatives.

6. Training and Awareness

• Conduct QMS awareness sessions and process improvement training programs.
• Support onboarding and competency development initiatives related to quality management and compliance.
• Promote employee engagement in quality management and continuous improvement activities.

7. Reporting and Stakeholder Collaboration

• Prepare periodic quality, audit, compliance, KPI, and management reports.
• Present findings, risks, trends, and recommendations to leadership and relevant stakeholders.
• Collaborate with departments to improve organizational effectiveness and process maturity.
• Maintain the confidentiality and integrity of organizational information and records.

Qualifications and Requirements

Educational Requirements

• Bachelor’s degree in Quality Management, Industrial Engineering, Business Administration, Management, Information Systems, Engineering, Computer Science, or a related field.
  

Professional Experience

• A minimum of 2–5 years of relevant professional experience in one or more of the following areas:
• • Quality Management Systems (QMS)
  • ISO standards implementation
  • Internal auditing
  • Process improvement
  • Organizational performance management
  • Compliance management
  • Risk management
• Experience working in ICT, technology, engineering, consulting, or corporate environments is highly preferred.
  

Technical Knowledge and Certifications

• Strong understanding of ISO standards, particularly ISO 9001 for Quality Management Systems.
• ISO 9001 Lead Auditor or Internal Auditor certification is highly preferred.
• Knowledge of ISO 27001 for Information Security Management Systems is an advantage.
• Lean Six Sigma certification is an advantage.
• Project management certification is an added advantage.
• Strong knowledge of process mapping, process optimization, and operational excellence methodologies.
• Strong understanding of risk management principles and compliance management practices.
• Experience in KPI development, performance monitoring, and organizational reporting.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as Microsoft Visio.
  

Core Competencies and Skills

• Strong report-writing, presentation, and documentation skills.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong attention to detail, professionalism, integrity, and confidentiality.
• Ability to facilitate collaboration, continuous improvement, and organizational change initiatives.
• Strategic thinking, leadership, and the ability to influence stakeholders effectively.

How to Apply

• Interested applicants are invited to submit their CV and cover letter to hm310852@gmail.com.
• Please clearly indicate the position title “Quality Management & Continuous Improvement Officer (QMCIO)” in the subject line of your email.
• Applications submitted without the correct subject line may not be considered.