Job Description
VACANCY ANNOUNCEMENT
Job Title: Reception / Customer Service Officer
School: Cambridge Academy Ethiopia
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Location: Addis Ababa, Ethiopia
Position Type: Full-Time, Permanent – Shift Based
Required Number: 3 (Three)
Application Deadline: Within 7 working days from date of announcement
ABOUT CAMBRIDGE ACADEMY ETHIOPIA
Cambridge Academy Ethiopia is a premier international school committed to providing outstanding British curriculum education within a vibrant, multicultural community in Addis Ababa. We are dedicated to maintaining high standards of professionalism, accountability, and operational excellence as part of our continuous growth and COBIS accreditation journey.
THE ROLE
CAE is looking for professional, customer-focused Reception / Customer Service Officers to serve as the first point of contact for customers using the swimming pool, basketball arena, and auditorium. The role combines reception, customer service, bookings, registration, and basic commercial support.
KEY RESPONSIBILITIES
Welcome customers and visitors professionally.
Provide accurate information about facilities, programmes, schedules, and services.
Handle customer enquiries in person, by telephone, and email.
Manage bookings and customer registrations.
Support membership administration.
Coordinate payments and provide appropriate payment information.
Maintain accurate customer records.
Handle customer complaints professionally and escalate where necessary.
Support basic sales and upselling of facility services.
Coordinate with Duty Managers regarding bookings and customer requirements.
Maintain an organised and professional reception area.
Support event registration and customer check-in.
Prepare daily reception and transaction-related reports.
Follow customer-service and cash/payment-control procedures.
WHAT WE OFFER
Competitive salary based on qualifications and experience.
Professional and supportive working environment.
Opportunities for professional development.
Health insurance after probation period.
Job Requirements
PERSON SPECIFICATION & REQUIREMENTS
Essential Qualifications & Experience
Bachelor's degree in Hospitality, Business Administration, Customer Service, or a related field.
Minimum 2 years of relevant experience, preferably in hotel, hospitality, leisure, recreation, club, sports, or customer-service operations.
Excellent interpersonal and communication skills.
Professional appearance and customer-service attitude.
Comfortable using computers and booking/customer-management systems.
Basic sales and upselling capability.
Ability to work shifts, weekends, and public holidays as required.
Fluency in English is required; additional local languages are an advantage.
Key Competencies
How To Apply
Interested candidates who meet the above requirements are invited to submit their application package as a single PDF document containing: https://docs.google.com/document/d/1v4XP8fuCALbzRgUt4w9p4gHEOSL3IuOV/edit?usp=sharing&ouid=108050534850595632006&rtpof=true&sd=true
Comprehensive Curriculum Vitae (CV).
Cover letter explaining suitability for the role.
Copies of academic and professional credentials.
Please email your application to: cae-careers@cambridgeethiopia.org
Subject Line: Application: Reception / Customer Service Officer- [Your Name]
Important Notes:
Cambridge Academy Ethiopia is committed to safeguarding and promoting the welfare of children and young people.
Only shortlisted candidates will be contacted.
