Under the supervision of the Employment Business Operation Director, the Security Services Operation Division Manager plans, organises, leads, and controls clients' security guard activities; conducts studies to improve the quality of security services and forwards recommendations. Supports the orientation of Security guards for security service stations to fulfil the staff requirements of customer organisations; supervises the patrolling activities of the staff deployed to duty stations of customer organisations; prepares and submits periodic reports.
In consultation with the immediate supervisor, plans, organises, directs and controls security & other outsourced services. Conducts studies to improve the service quality of security and forwards recommendations as necessary
Supports in the recruitment of security guards for service stations to fulfil the staff requirements of customer organisations on job positions outsourced to the Company as specified in the respective contractual agreements;
Deploys and relocates security service supervisors to duty stations in Addis Ababa, monitors their activities and ensures delivery of effective and efficient security service in accordance with contractual agreements entered into with customer organisations;
Follows up on the fulfilment of the logistical needs of the security staff in collaboration with concerned work units of the Company;
Facilitates induction, equipment and deployment of newly recruited security staff to service stations;
Follows up the probationary period performance of subordinates who are under his direct supervision and reports the assessment outcomes accordingly;
Follows up implementation of procedures in connection with remuneration, promotion, transfer, reassignment, performance management, discipline and other personnel actions of security staff;
Reviews grievances and recommends systems to ensure peaceful industrial relations among service-rendering staff, the company and its client;
In consultation with branches, ensures preparation of annual leave plan to security staff.
Ensures that a personnel database of outsourced service-rendering staff deployed to different clients is properly maintained and updated;
Conducts training needs assessment, delivers induction training to recruits, and supports in administering appropriate training to security staff in collaboration with concerned work units.
Renders technical support in business deals with customer organisations;
Ensures and follows up on the on-time collection of collectable service charges from client organisations.
Develops a system of reinforcing teamwork and team spirit among staff to ensure collaboration and synergy.
Conducts performance appraisal of staff under his supervision in accordance with the performance appraisal plan and the official timeframe set to that effect;
Follows up on reports on operational matters of the security service he is in charge of, handles administrative issues and takes prompt action on problems reported;
Makes regular visits, communicates with client organisations, identifies customer complaints and devises ways to improve service delivery.
Responds to requests of regulatory governmental agencies, ensures that periodic reports are sent to regulatory governmental offices in connection with outsourced services he is in charge of.
Ensures all activities function within the objective to meet and exceed customer needs and expectations;
Develops, implements and maintains improved management systems with a view to create opportunities for improvement;
Utilises resources in areas of responsibility as provided in annual work plan and budget within authorised limits;
Takes due responsibility and accountability for managing and controlling resources and property allocated for work within area of responsibility;
Identifies training needs of own section and follows up appropriate trainings and human resource development program, in accordance with the training policy of the company;
Creates and maintains a conducive working environment that enhances workers' involvement in achieving organisational objectives
Prepares regular and extraordinary performance reports on the overall company’s security service operation and activities.
Performs other related duties as assigned by the immediate supervisor.
Master’s Degree in Economics or Management or Finance or Accounting or Marketing or Military Science or other related fields, or B.Degree in Economics or Management or Accounting or Marketing or Military Science or other related fields with 8/10 years of related experience of which 2 years as a manager.
Applicants who meet the minimum requirements mentioned above can register through Ethiojobs, by sending your application to:- cnplcvacancy@gmail.com. Specify the Job position & vacancy number clearly in the subject line of your email.
