Job Description
INTERNAL/EXTERNAL
VACANCY ANNOUNCEMENT
Position: Senior, Resource Mobilization & Customer Service Office/Regional
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Opening Date: August 20, 2026
Place of Work: Central East Regional Operation Office
About the Organization:
VisionFund Micro Finance Institution (S.C) is an Institution established according to Proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Senior, Resource Mobilization & Customer Service Officer. The successful candidates will have skills and experience that meet the following requirements:
Major Responsibilities:
. Ensures that branch and area targets with regard to Resource Mobilization are met
Ensures the Implementation of VF MFI’s saving policies and procedures.
Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss.
Carries out the implementation of the Regions and branches resource mobilization plan.
Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly.
In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services
Put in place pro-active measures to reverse declining deposit trend, if applicable.
Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution
Actively markets the deposits and other products and services of the VF MFI
Caries out focus group discussion (FGD) with prospective savers
Conducts active marketing campaign to attract saver in consultation with Regional Office and branch offices
Assists in market survey concerning deposit potentials of the Regions of operation
Provides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the VFVMFI
Ensures the provision of fast and quality customer service to client
Carry out proper customer closing account as per policy
Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.
Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI.
Research on and write marketing intelligence and competitor analysis report for the saving mobilization & branch operation department Manager
Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;
Provides input, support and necessary information to branches in managing saving programs;
Job Requirements
Qualification, Skill and Experience:
MA/MBA/BA in Management/Banking/Marketing/Economics or other related field
At least 5/7 years relevant work experiences
Excellent knowledge of saving principles and practices
Excellent knowledge of VF MFI’s saving policies and strategies
Good knowledge of data analysis techniques
Ability to provide guidance and assistance
Analytical skill
Oral and written communication skill
Strong interpersonal skill
Be a good trainer, facilitator, mentor, and coach
Very good communication (presentation) skills.
Terms of Employment: Permanent
Salary: As per the Institution salary scale
Closing Date: August 26, 2026
How To Apply
Candidates who fulfill the above requirements can submit only application letter, updated Curriculum vitae with names and addresses of up to 3 references and apply online VFE_vacancy@wvi.org Please make sure you mention the position Resource Mobilization & Customer Service Officer in the subject line of your email application.
Women applicants are highly encouraged to apply!
