Technical Sales Engineer

Job Description

About The Job

Grace Construction Chemicals is a leading Ethiopian chemical manufacturing company that produces high-quality waterproofing chemicals, concrete admixtures, and finishing products. Operating under the brand name Darma, we provide specialized solutions to strengthen, protect, and restore structures across the country.

Job title- Technical Sales Engineer

Terms of employment-Full time

Location-Addis Ababa-/HO/

Salary and Benefits-Attractive salary with additional benefits

Required No. 1

Role Purpose

The Technical Sales Engineer exists to win technical acceptance.

This role ensures that:

• Products are technically understood, trusted, and approved

• Projects do not fail due to technical misuse or misrepresentation

• Sales promises are technically feasible and defensible

This role converts technical credibility into commercial advantage.

Core Accountability Areas

The Technical Sales Engineer is accountable for:

1. Technical acceptance of products on projects

2. Successful product trials and demonstrations

3. Compliance with specifications and application standards

4. Reduction of technical failures and complaints

5. Knowledge transfer to clients and internal teams

6. Key Responsibilities

     A. Technical Demonstrations & Trials

• Conduct product demonstrations and mock-ups

• Design and supervise on-site product trials

• Ensure correct application methods are followed

• Document trial results and approvals

      B. Technical Support to Sales

• Support Project Sales Managers during client meetings

• Translate technical requirements into feasible solutions

• Assist in preparation of technical proposals and datasheets

• Clarify technical queries during tender and negotiation stages

      C. Specification & Compliance Support

• Review project specifications and recommend compliant solutions

• Identify gaps or risks in specifications early

• Support marketing in developing technical documentation

• Ensure product use aligns with warranty and QA standards

       D. Site Supervision & Issue Resolution

• Visit project sites during critical application stages

• Diagnose and resolve technical issues

• Prevent misuse that could lead to failures or disputes

• Report systemic issues back to management

       E. Internal Knowledge Development

• Provide technical training to sales teams, agents, and contractors

• Document recurring technical issues and best practices

• Support product improvement through feedback to production and R&D

Decision Authority

The Technical Sales Engineer has authority to:

• Approve or reject application methods

• Recommend product suitability or rejection for specific uses

• Halt application if technical standards are violated

• Request corrective actions before warranty confirmation

• Escalate technical risks

Key Performance Indicators (KPIs)

Technical Effectiveness

• Successful trials conducted

• Technical approvals obtained

• Reduction in technical complaints

Commercial Support

• Projects supported to win stage

• Consultant and contractor acceptance

Quality & Risk

• Warranty claims linked to technical error

• Compliance with QA standards

Job Requirements

Required Qualifications & Experience

• Bachelor’s degree in Civil Engineering, Chemical Engineering, or related field

• 3–5 years’ experience in construction chemicals or materials

• Strong understanding of construction methods and site practices

• Ability to communicate technical concepts clearly

Required Competencies

• Technical credibility

• Problem-solving under field conditions

• Clear communication

• Professional assertiveness

• Documentation discipline

How To Apply

Interested applicants who meet the above requirements are invited to submit their application, CV, and supporting documents via email to Graceconstructionchemicals@gmail.com Please indicate "Technical Sales Engineer" in the subject line of your email.