1. Analyze and map the customer journey to identify pain points and opportunities for improvement at every stage of the customer lifecycle.

2. Design and execute customer feedback surveys to gather insights, opinions, and suggestions for enhancing the customer experience.

3. Utilize data analytics tools and customer feedback to extract actionable insights, trends, and patterns to drive informed decision-making.

4. Collaborate with the customer service team to maintain and enhance service standards, ensuring prompt and effective resolution of customer issues and complaints.

5. Partner with marketing, sales, product development, and other teams to align strategies and initiatives that positively impact the customer experience.

6. Act as the voice of the customer within the organization, advocating for their needs, wants, and preferences.

7. Develop and implement customer loyalty programs to encourage repeat business and enhance customer retention.

8. Conduct training sessions for employees to enhance their customer service skills and ensure a consistent customer experience across all touch points.

9. Define and monitor key customer success metrics to measure the effectiveness of customer experience initiatives and ensure continuous improvement.

10. Stay abreast of industry trends and best practices in customer experience management and recommend innovative strategies to enhance customer satisfaction.

Also performs related duties assigned by the immediate supervisor.

Degree in Business  administration or related filed 

How To Apply

recruitment@ethio.post