How do I apply for this Help desk officer position?

To apply for this Help desk officer position at Ethiopost, click the 'Apply For Job' button on this page. You'll need to create a free GeezJobs account or log in if you already have one. Upload your CV through our CV Manager and submit your application with one click.

What is the application deadline for this job?

The application deadline for this Help desk officer position is Aug 23, 2025. Make sure to submit your application before this date to be considered for the role.

Where is this job located?

This Help desk officer position is located in Addis Ababa. The job is posted by Ethiopost on GeezJobs, Ethiopia's leading job portal.

What type of employment is this position?

This is a Full time position in the IT, Computer Science and Software Engineering category. The career level required is Junior Level(1-3 years).

Can I find similar jobs in Addis Ababa?

Yes! You can find more IT, Computer Science and Software Engineering jobs in Addis Ababa by browsing our IT, Computer Science and Software Engineering category page or searching for jobs in Addis Ababa on GeezJobs. We have thousands of job opportunities across Ethiopia.

Help desk officer - Addis Ababa

Ethiopost

Posted: Aug 18, 2025

Full time

Career Level: Junior Level(1-3 years)

Salary:

Location: Addis Ababa

Deadline: Aug 23, 2025

Expired

Job Opportunity: Help desk officer position available at Ethiopost in Addis Ababa. IT, Computer Science and Software Engineering jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Provide technical assistance and support to end-users via phone, email, chat, or in person, addressing inquiries and resolving issues related to computer systems, software applications, hardware peripherals, and network connectivity.
Diagnose and troubleshoot technical problems reported by users, using established procedures, diagnostic tools, and technical knowledge to identify root causes and implement solutions.
Resolve technical issues promptly and effectively, either through remote assistance, software configuration, hardware replacement, or escalation to higher-level support teams, ensuring minimal disruption to users' productivity.
Document support requests, resolutions, and troubleshooting steps in the help desk ticketing system, ensuring accurate and detailed records of user interactions and technical issues for future reference and reporting purposes.
Provide basic training and guidance to users on IT systems, software applications, and best practices to enhance their understanding and proficiency in utilizing technology resources effectively.
Assist with user account management tasks, including user provisioning, password resets, access permissions, and account permissions, following established procedures and security protocols.
Install, configure, and update software applications and operating systems on users' computers, ensuring compatibility, compliance with licensing agreements, and adherence to organizational policies.
Perform basic hardware maintenance tasks, such as equipment setup, installation, and troubleshooting, as well as coordinating repairs and replacements with hardware vendors and IT technicians.