Digital Banking Officer / E-Banking Officer - Addis Ababa

KebronHill Micro finance Institute S.C

Posted: Aug 21, 2025

Full time

Career Level: Junior Level(1-3 years)
Salary:
Location: Addis Ababa
Deadline: Aug 30, 2025
Expired

Job Opportunity: Digital Banking Officer / E-Banking Officer position available at KebronHill Micro finance Institute S.C in Addis Ababa. IT, Computer Science and Software Engineering jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Position: Digital Banking Officer / E-Banking Officer

Place of Work: Head Offices, Addis Ababa

Opening Date: August 21, 2025

About the Organization: 

Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, wpion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.

Major Duties and Responsibilities:

  • Monitor and support all digital banking platforms (Mobile Banking, Internet Banking, ATM, POS, USSD, Agency Banking).
  • Coordinate onboarding, maintenance, and troubleshooting for users of digital banking platforms.
  • Respond to system issues or service interruptions and coordinate with IT vendors or service providers for resolution.
  • Ensure system integrity, availability, and compliance with security standards.
  • Provide technical support and guidance to branch staff and customers regarding digital products and services.
  • Handle customer inquiries, complaints, and training related to digital services.
  • Participate in the development and rollout of new digital products and enhancements.
  • Conduct competitor analysis and recommend improvements for the institution’s digital offerings.
  • Monitor daily usage reports, transactions, and customer behavior on digital platforms.
  • Generate periodic reports to track performance, usage statistics, and risk factors.
  • Ensure all digital banking services comply with regulatory requirements and internal policies
  • Identify and report fraud or security risks related to digital platforms.
  • Train and support branch-level staff on the use and promotion of digital banking tools.
  • Promote customer awareness on digital financial literacy and cybersecurity.
  • Coordinate effectively with stakeholders 
  • Perform additional duties as assigned by the Supervisor.

Qualification and Technical Skill Required 

  • B.Sc. degree in computer Science, Software engineering, Information Technology or related fields.

  • Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
  • Strong analytical, problem-solving, and project management skills.
  • Proven experience with digital banking products, platforms, and operations, including electronic payment systems in Ethiopia.
  • Demonstrated ability to research market trends in e-banking and develop profitable, customer-focused solutions.
  • Excellent understanding of digital financial services platforms, digital channel operations, and related cybersecurity and data privacy regulations.
  • Commitment to compliance with security, regulatory, and operational standards.
  • Strong communication, customer service, and interpersonal skills, with the ability to respond promptly to issues and client inquiries.
  • Proactive, results-oriented, and able to deliver measurable improvements in digital customer adoption, platform uptime, and performance.
  • Skilled in report writing, data analysis, and delivering professional presentations in English.

Experience:

  • Minimum of 2–3 years of experience in digital banking, IT systems, or electronic payment systems.
  • Experience working with core banking systems and mobile platforms is an advantage.
  • Knowledge of banking operations and digital trends in the financial industry.

Terms of Employment: Permanent  

Salary: As per the Institution salary scale 

Closing Date: August 29, 2025 

How To Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials apply online HR@kebronmfi.com

Looking for More IT, Computer Science and Software Engineering Jobs?

Explore more IT, Computer Science and Software Engineering jobs in Ethiopia or browse all available positions on GeezJobs.

Find more jobs in Addis Ababa.


© 2025 GeezJobs. Made by Geez-Tech.