Purpose of the Job:

Lead the operational reliability of Sino–PAG’s technology environment while planning and executing the Odoo  ERP program across SVH Group’s core clusters (Trading & Procurement, Engineering/EPC, Real Estate, and Distribution). This role bridges day‑to‑day IT operations with enterprise system transformation to deliver measurable business impact.

Main Duties and Responsibilities:

• Provide first‑line IT support for Sino–PAG systems (including Digaf Digital Banking) ensuring stability, security, and continuity.
• Manage technology projects (e.g., Tax Stamp Project, integrations with ERP and third‑party systems) with milestones and KPIs.
• Ensure compliance with SVH IT & Data Governance standards, policies, and procedures; coordinate security reviews and audits.
• Oversee IT vendors, consultants, and contractors with defined SLAs and performance KPIs; manage licenses and renewals.
• Maintain incident, change, and problem logs; drive root‑cause analysis and timely resolution with stakeholders.
• Lead BRD and Business Process Validation workshops with cluster stakeholders; finalize to‑be process maps and RACI.
• Manage end‑to‑end Odoo 18 implementation across Accounting, HR, Procurement, Inventory, Sales, Payroll, CRM, and custom modules.
• Supervise custom developments (Supplier Scorecard, Shipment Tracking, LC Lifecycle, EPC BOQ costing, Real Estate contract management).
• Coordinate data migration strategy, cleansing, ETL execution, and reconciliation; design training plans and UAT cycles.
• Ensure Go‑Live readiness (cutover plan, hypercare staffing) and manage post‑Go‑Live stabilization and enhancements.
• Report program status to the SVH President, ERP Steering Committee, and cluster leadership (scope, schedule, budget, risks).

Qualification

• Bachelor’s or master’s degree in information technology, Computer Science, Engineering, or a related field.
• Minimum 5+ years of professional experience overall, including at least 2+ years in formal project/program management roles.
• Proven exposure to both IT leadership/operations and ERP project management 
• Demonstrated track record in enterprise‑level ERP implementations across multiple business units.
• Hands‑on experience with data migration, process automation, and system integrations (APIs/middleware).
• Strong knowledge of IT governance, infrastructure, cybersecurity, and vendor management; digital banking familiarity is a plus.
• Excellent communication, leadership, stakeholder engagement, and problem‑solving skills.

Key Competency 

• Analytical and strategic thinking; ability to translate business needs into actionable technical solutions.
• Leadership in multi‑stakeholder, cross‑functional environments; effective vendor and contract oversight.
• Integrity and commitment to data security, governance, and compliance; attention to detail.
• Clear written and verbal communication; ability to coach, train, and support end users.

Skills

• ERP: (functional ownership and coordination of technical streams), module configuration, testing, rollout.
• Project: Work breakdown, RAID logs, dashboards, schedule/budget tracking, risk & issue management.
• Technical: Data migration (ETL), integrations (APIs), reporting/analytics; Microsoft 365 proficiency.
• Soft: Stakeholder management, workshop facilitation, training & change management.