Job Opportunity: IT (Information Technology) Assistant position available at The Lutheran World Federation World Service - Ethiopia in Addis Ababa. IT, Computer Science and Software Engineering jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

About the Lutheran World Federation (LWF)

We are a global communion of churches in the Lutheran tradition, living and working together for a just, peaceful, and reconciled world. LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.

Lutheran World Federation (LWF) in Ethiopia

LWF World Service Ethiopia is a registered foreign charity, which has been operating in Ethiopia since 1973 implementing various development and humanitarian projects in different parts of Ethiopia. LWF World Service Ethiopia works closely with the Ethiopian Evangelical Church Mekane Yesus (EECMY), the Ethiopian Government, UN organizations and other funding partners. Its thematic areas include the promotion of food security and sustainable livelihood, sustainable natural resources management, emergency preparedness, response and rehabilitation, and capacity building.

A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work, and our field presence in hard-to-reach areas. Our work is people-centred and community-based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures.

LWF Safeguarding Commitment

LWF World Service is committed to creating and maintaining a safe organization where people we come in contact with are protected from harm and abuse. Harm and abuse may include but are not limited to physical, psychological, and sexual violence and abuse, financial and material abuse, all forms of modern slavery, and all forms of maltreatment and exploitation.

Job Purpose

An IT Assistant is responsible for ensuring the effective operation, preventive maintenance, and security of the organisation’s IT systems, including servers, computers, laptops, and network infrastructure. The role focuses on providing timely support, implementing system updates, and ensuring reliable IT services for staff.

Key Responsibilities

1. Systems and User Support

• Provide day-to-day technical support for staff on hardware, software, and network issues.
• Conduct regular system health checks and preventive maintenance for PCs, laptops, and related peripherals.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Install, configure, and update software applications to ensure compatibility and security.

1. Preventive Maintenance (Computers and Laptops)

• Inspect and clean internal/external components (RAM, drives, fans, power supplies).
• Run diagnostic tests to check system performance, storage, and memory.
• Update antivirus software and perform malware scans.
• Monitor system performance (CPU, memory, and disk health).
• Ensure regular operating system and software updates are applied.
• Test wired and wireless network connections.

1. Server Administration and Maintenance

• Perform preventive maintenance on servers to ensure high availability and reliability.
• Carry out hardware inspections (CPU, storage, fans, cables, power supplies).
• Monitor server temperature, performance, and system resources.
• Apply OS patches, firmware, and software updates.
• Review security settings, firewalls, and intrusion detection systems.
• Manage user accounts, permissions, and access controls.
• Oversee backups
• Monitor disk health, optimize file systems, and manage RAID/storage systems.
• Regularly review server logs and resolve irregularities.

1. Network Administration

• Maintain routers, switches, and other network devices.
• Perform firmware updates on network hardware.
• Monitor network performance to identify and resolve bottlenecks or latency issues.
• Ensure redundancy and failover systems are functioning correctly.

1. Reporting and Documentation

• Maintain logs of all maintenance activities, incidents, and corrective actions.
• Generate monthly reports detailing IT system health, issues identified, and recommendations.
• Document backup, disaster recovery, and system configuration updates.

1. Maintenance Schedule

• System and user support
• Server monitoring and performance checks
• Software/system updates & security audits
• Preventive maintenance for PCs and laptops

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 3–5 years of proven experience in IT support and system administration.
• Strong knowledge of computer hardware, operating systems (Windows/Linux), and networking.
• Hands-on experience with servers, storage devices, and preventive maintenance.
• Familiarity with antivirus and firewall.
• Experience in backup management.
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and reporting ability.
• Technical expertise in IT systems and networks.
• Strong organizational and time management skills.
• Proactive approach to preventive maintenance.
• High level of integrity and confidentiality.
• Ability to work independently and as part of a team.

Core Competencies

• Technical expertise in IT systems and networks.
• Strong organizational and time management skills.
• Proactive approach to preventive maintenance.
• High level of integrity and confidentiality.
• Ability to work independently and as part of a team.

How To Apply

Interested candidates who meet the above requirements are invited to send only their detailed CV and a cover letter via EthioJobs. 

Women are strongly encouraged to apply. Only shortlisted candidates will be contacted.