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POSITION: - IT Maintenance Technician

REPORTS TO: - Manager of IT Operations & Systems Development

REQUIRED NUMBER: 1

MONTHLY SALARY: As per ICS salary scale

Job Purpose

The IT Maintenance Technician will work closely with the Sr. IT Technician and will be responsible for installation and maintenance of IT equipment, cabling and accessories. The job requires safe physical exertion, including but not limited to climbing up high places and opening manholes. The job may also require overtime, as some projects will be done after hours.

Common It Responsibilities 

1. Receive basic IT device training from qualified team members

2. Follows policies and procedures of the IT Tech Team.

3. Providing excellent customer service and technical support for the ICS Community.

4. Resolve help desk service calls using documented procedures for first level technical support. As part of the IT Help Desk, is assigned as a Tier 1 support to resolve tickets within agreed Service Level Agreements. This may include technical setups during school events, both during school hours and outside school hours.

5. Works daily in conjunction with the IT Help Desk Coordinator. Is a substitute for the IT Help Desk Coordinator/Sr. IT Help Desk Coordinator when that person is unavailable.

6. Establishes a good working relationship with fellow team members that encourages teamwork and team support.

Duties And Essential Job Functions

1. Install and maintain IT equipment including but not limited to: CCTV System, VoIP Phones, PA System, Card readers and controllers, Electric fence controllers etc.

2. Monitor and report on electrical power supply. Coordinate with the ICS Maintenance team on troubleshooting issues or scheduling deployment and maintenance of equipment when appropriate.

3. Monitor and maintain server rooms (cooling, electrical, water resistance).

4. Lay network cables and fully commission the physical installation of cables: terminating, testing, and documenting the installation.

5. Coordinate and schedule maintenance of ICS’s Internet and phone lines with Service Providers both on and off-campus.

6. Install and maintain UPSs in the Data Centers and offices. Periodically check UPS health: battery, line-in and line-out voltages for trouble-free operation

7. Physical Printer installation and maintenance. Schedule maintenance of ICS printers for trouble-free operation by users.

8. Act as one of the primary team members for IT setups for events and school activities

9. Monitor climate controls in the Data Centers. Schedule AC maintenance with the ICS Maintenance team.

10. Order supplies, tools, equipment and spare parts necessary for performing the job.

11. The IT Technician will respond to assigned trouble tickets as appropriate.

12. Other duties as assigned within the technical support team

Qualifications:

• Certified Electrician; Must have 3 or more years of on-the-job experience.

Preferred Skill:

• Experience pulling fiber cables

Professional Skills:

• Ability to communicate effectively in English in both written and spoken language.

• Ability to learn new skills

• Self-motivated and able to work independently

• Ability to call on team members for help when needed

• Excellent teamwork skills

How To Apply

Interested candidates who meet the minimum requirements are invited to submit their applications to hr@icsaddis.org no later than December 7, 2025.

Please do not include copies of transcripts, academic degrees, or letters of recommendation with your application. These documents will be requested at a later stage, if necessary.

Child Protection – Safe Recruitment Practices

As part of our recruitment practices at our school, employees are required to possess and validate appropriate qualifications for all positions.  For all potential hires, we communicate directly with previous references to ensure due diligence within the recruitment process. Once at school, ICS has a professional code of conduct, including Child Protection training reviewed with employees and signed annually.