Duties & Responsibilities:

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system (JIRA). 
• Proactively understand, analyze, and research new technical problems when needed.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
• Ensure that necessary applications required by users are installed and working as expected.
• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.
• Troubleshoot and resolve basic network and server access problems for end users.
• Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP telephone system).
• Forward technical support issues that cannot be addressed by the IT support, to the relevant IT Infrastructure team.
• Manage IT assets within the site and perform tech refresh at stipulated periods.
• Operate CCTV system and provide video footage up on request and approval.
• Perform end user data backups as needed.
• Improve security awareness of users by developing orientation and training programs, and counselling users.
• Foster an environment that supports an engaged safety and quality culture.
• Maintained a SAFE ZONE to employees by ensuring all hazards are identified, reported and removed.
• Report all unsafe conditions, near misses and unsafe behaviors.
• Reported all accidents and incidents.
• Engaged with employees continuously through safety talk to create awareness

Qualification:

• Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems

• 2 years relevant experience in IT helpdesk or related area. 

• Experience with office productivity, meeting room solutions and service management tools is an advantage

Competencies:

• Customer service skills
• Ability to priorities tasks 
• Work on multiple assignments in highly challenging environment.
• Strong written and verbal communication skills.
• Attention to detail
• Basic knowledge of LAN/WAN.
• Strong understanding of operating systems (windows platform) & Software and services (active directory, file print infrastructure, Office 365, teams, SharePoint Online, OneDrive

How To Apply

Qualified candidates who meet the above requirements can submit their CV and cover letter through ethiojobs.net Junior IT – Administrator Jobs and Vacancies in Ethiopia ... by specifying the position and JOB ID in the cover letter.

Apply by using the link:  https://docs.google.com/forms/d/e/1FAIpQLScbJ8glTeWd_0ZmRFN43Q1yZ-y9vntHlm0skbLBdkRjli373A/viewform?usp=header