After-Sales And Engineering Manager

Job Description

Job Summary

We are seeking an experienced and results-oriented After-Sales and Engineering Manager to oversee after-sales services, technical operations, and customer relationship management. The successful candidate will coordinate technical support, maintenance, repairs, and customer service activities while identifying opportunities to improve service quality, customer satisfaction, and business growth. 

Key Responsibilities

• Oversee after-sales service operations, ensuring timely and effective support to customers.

• Manage technical service activities, including vehicle inspection, maintenance, troubleshooting, and repair coordination.

• Lead and coordinate engineering and after-sales service teams to ensure efficient service delivery.

• Build and maintain strong relationships with customers and respond to technical and service-related inquiries.

• Handle customer complaints and coordinate appropriate solutions to ensure customer satisfaction.

• Develop and implement after-sales service strategies to improve service quality and customer retention.

• Coordinate with the sales and marketing teams to identify customer needs and potential business opportunities.

• Monitor service performance, customer feedback, and operational costs, and prepare regular reports.

• Ensure compliance with technical standards, safety procedures, and company policies.

• Identify opportunities for service improvement, staff development, and operational efficiency.

Qualifications and Requirements

• TVET qualification or diploma in an engineering-related field; a background in Sales, Marketing, or Engineering is preferred.

• Minimum of 5 years of relevant work experience.

• Experience in after-sales service management, technical operations, or customer service is an advantage.

• Good understanding of engineering services, maintenance operations, and customer support processes.

• Strong leadership, communication, negotiation, and customer relationship management skills.

• Good problem-solving, planning, and organizational abilities.

• Ability to manage teams, coordinate multiple activities, and achieve operational targets.

How To Apply

Interested and Qualified applicants are invited to send their application CV via email:

to-recruiters@geezjobs.com with email Subject line: " After-Sales and Engineering Manager "