Customer Service & Client Coordination Officer

Job Description

Job Summary

We are looking for an experienced and customer-focused Customer Service & Client Coordination Officer to manage client communication, coordinate customer requests, and ensure a smooth and positive client experience. The ideal candidate should have 3–5 years or more of relevant experience and strong written and verbal communication skills.

Key Responsibilities

• Manage day-to-day communication with clients and customers.

• Respond to client inquiries, requests, and concerns in a timely and professional manner.

• Coordinate with internal teams to ensure client needs are addressed effectively.

• Follow up with clients and provide regular updates on requests and ongoing matters.

• Prepare and respond to professional emails and other business correspondence.

• Maintain accurate records of client communications and follow-ups.

• Build and maintain positive relationships with clients.

• Handle customer complaints professionally and work toward appropriate solutions.

• Support the team with administrative and coordination tasks related to clients.

• Ensure high-quality customer service and client satisfaction

Job Requirements

• 3–5 years or more of relevant experience in customer service, client coordination, account management, or a related role.

• Strong email communication skills are mandatory.

• Excellent written and verbal communication skills.

• Strong customer service and interpersonal skills.

• Good organizational and time-management abilities.

• Ability to handle multiple clients and tasks efficiently.

• Proficiency in Microsoft Office and common business communication tools.

• Ability to work independently and as part of a team.

Preferred Skills

• Professional and polite communication style.

• Problem-solving and follow-up skills.

• Attention to detail.

• Ability to maintain confidentiality and professionalism.

• Experience working with clients in a corporate or service-oriented environment.

How To Apply

Qualified Candidates Apply Through EthioJobs or acc.eth@intermodalshipping.net